Job Description

This opportunity is to play a critical support and problem-solving role within the team by serving as a key point of contact for inquiries from Account Executives, Directors, AVPs, and DCC partners. The role involves managing and responding to requests through WIT’s, Salesforce, and the GB Mailbox, while also tackling complex issues, analyzing data, and contributing to process improvements. It offers exposure to cross-functional collaboration and decision-making processes within the business.

This role contributes to the mission by ensuring timely, accurate, and high-quality support for internal stakeholders, enabling smoother operations and stronger client service delivery. By resolving complex issues, providing clear insights through data analysis, and recommending improvements, the role helps drive efficiency, consistency, and continuous enhancement of business processes. Ultimately, it supports better decision-making and strengthens overall organizational performance.

They will gain valuable experience in problem-solving, stakeholder communication, and data-driven decision-making. The role provides exposure to senior leaders and cross-functional teams, helping build business acumen and confidence in handling complex scenarios. Additionally, they will develop analytical and process improvement skills, positioning them for future growth and advancement within the organization.

Position Responsibilities:

• Answering inquiries in WIT’s, Salesforce and GB Mailbox – They will come from AE’s, Directors, AVP’s and DCC

• Assisting the team with their questions

• Researches and resolves complex issues

• Analyze data, communicate findings to management, and offer recommendations

• Contributes to the continuous improvement of business process

Required Qualifications:

• Previous experience in insurance or financial services industries

• Analytical mindset.

• Possess a global perspective on the business and impacts to other business units.

Preferred Qualifications:

• Excel Knowledge an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Referenced Salary Location

Waterloo, Ontario

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement