Job Description

- We are seeking an experienced Commissions Administrator to oversee the administration, calculation, validation, and reporting of sales compensation programs within a fast-paced SaaS environment. The ideal candidate will have deep expertise in commission processes, strong analytical skills, and hands-on experience with CaptivateIQ.

Key Responsibilities

• Administer monthly and quarterly sales commission calculations for sales and customer success teams.
• Manage and maintain compensation plans within CaptivateIQ, including plan setup, rule configuration, testing, and ongoing optimization.
• Validate commission data from CRM, ERP, and other business systems to ensure accuracy and completeness.
• Partner with Sales Operations and Finance to resolve commission discrepancies, inquiries, and payment issues.
• Prepare commission statements, reporting, and audit documentation.
• Support the design, implementation, and documentation of new compensation plans and incentive programs.
• Ensure commission processes comply with internal controls, company policies, and audit requirements.
• Analyze commission trends, attainment metrics, and payout data to identify discrepancies or process improvement opportunities.
• Collaborate cross-functionally to improve automation, workflows, and scalability of commission operations.
• Assist with system integrations and data validation efforts related to compensation administration.
• Maintain detailed process documentation and standard operating procedures.

Qualifications

• 3+ years of experience administering sales commissions in a SaaS or recurring revenue environment.
• Advanced hands-on experience with CaptivateIQ REQUIRED.
• Strong understanding of sales compensation structures, quota attainment, accelerators, and incentive plans.
• Experience working with CRM systems such as Salesforce and financial/reporting tools.
• Strong analytical, problem-solving, and data reconciliation skills.
• Advanced Excel or Google Sheets proficiency.
• Ability to manage sensitive and confidential compensation information with discretion.
• Excellent organizational skills with strong attention to detail and accuracy.
• Effective communication skills with the ability to work cross-functionally across Sales, Finance, Payroll, and Operations teams.
• Bachelor’s degree in Finance, Accounting, Business, or related field preferred.
• Experience supporting high-growth technology or SaaS organizations.
• Familiarity with ASC 606, bookings, ARR/MRR, and SaaS revenue metrics.
• Experience with BI/reporting tools and compensation analytics.
• Knowledge of commission automation and process optimization best practices.