Job Description
The Commission Administrator will be responsible for the accurate administration calculation, reconciliation, reporting, and query resolution in relation to various commission components. The role ensures compliance with business rules, contractual agreements, and internal controls, while supporting other commission-related aspects within the division. You will manage the full lifecycle of commission administration across multiple products, systems, and distribution channels.
- Commission Processing & Administration
- Calculate, validate, and process commission payments.
- Ensure commission structures align with contracts, incentive plans, bank schedules and company policies.
- Maintain commission calculation models.
- Perform necessary reconciliations.
- Data Integrity & Reporting
- Extract, validate, and reconcile large data from multiple systems.
- Generate regular and ad hoc commission reports.
- Identify discrepancies and investigate anomalies in commission data.
- Maintain audit trails and documentation for all calculations.
- Stakeholder Management
- Act as a key contact for management, finance, and our internal consultants and external business partners regarding commission queries.
- Resolve commission disputes and queries timeously.
- Undertake necessary reporting required from management.
- Process Improvement & Automation
- Identify inefficiencies and recommend improvements in commission processes.
- Support automation initiatives and system enhancements.
- Participate in system testing and implementation for commission-related platforms.
- Financial Control & Reconciliation
- Ensure commission costs are accurately posted.
- Assist our finance team with accruals related to commissions.
- Monitor commission expense trends and variances.
Key Performance Indicators (KPIs)
- Accuracy rate of commission calculations (% error-free processing)
- Timeliness of commission payments (adherence to deadlines)
- Number of commission-related queries resolved within SLA
- Reduction in discrepancies or adjustments post-payment.
- Audit findings (minimal or no exceptions).
- Process improvements implemented (efficiency gains)
- Stakeholder satisfaction levels
- Diploma in Accounting, Finance, Accounting, Business Administration, or related field would be advantageous
- 2–5 years’ experience in commission administration, finance, or insurance operations
- Experience working with large datasets and financial processes
- Computer literacy – Proficient in Microsoft Excel
- Working knowledge of Oracle Compensation Suite will be advantageous
- Innovative
- Ability to build and maintain good interpersonal relationships
- Ability to deal with queries effectively
- Work independently
Required Skills
- Technical skills
- Analytical skills
- Soft skills
Required Competencies
- Accuracy & Attention to Detail – Ensures high-quality, error-free outputs
- Accountability & Confidentiality – Takes ownership of commission outcomes and deadlines
- Integrity – Maintains confidentiality and ethical handling of financial data
- Customer Focus – Provides excellent internal service to stakeholders
- Risk Awareness – Identifies and mitigates risks in commission processing
- Problem Solving – Investigates discrepancies and provides solutions
- Collaboration – Works effectively across departments
- Adaptability – Responds well to process changes and system updates
- Assertive – Communicate confidently while respecting others
