Job Description

• 12 month fixed-term opportunity

• Hybrid working environment

• Exciting role in a dynamic and successful team

Rare opportunity for a customer service expert to join our Finance Team at Australia’s leading aggregator.

The Business

Connective is one of Australia's largest, most innovative mortgage, commercial and asset finance aggregators and the preferred choice for leading brokers. Our clients are Australian mortgage, commercial and asset finance brokers, our partners are some of Australia’s leading financial institutions, and our software is award winning. We are the employer of choice for exceptional and dynamic professionals and are currently seeking a Commissions Administrator.

The Role

This twelve-month fixed-term contract role within our Finance Team will be responsible for providing support to our brokers (customers) with queries and issues relating to commission payments, as well as assisting with processing Lender commission statements.

Additional responsibilities also include:

• Responding and resolving broker queries via our ticketing system (Intercom) within required timeframes.

• Collaborating with colleagues to determine cause, and resolution, of problems where required

• Assist with reconciliations, commission payments and other tasks as required.

• Providing ad-hoc support to Commissions Officers and wider Finance team when required.

The Person

As an experienced customer service professional, you will be eager to learn and love building relationships with others. You will be inquisitive in nature and enjoy using your problem-solving skills in a fast-paced environment. Your attention to detail, time management skills, ability to prioritise and multi-task, and initiative will be critical to your success in this role. You will also possess the following:

• Previous experience in a finance administration or customer service role.

• Proficient ability in the Microsoft Office suite.

• Experience with Intercom or similar ticketing system.

• Strong written & verbal communication skills.

• Strong numerical ability.

• Ability to handle sensitive issues in calm and constructive manner, and escalate when required.

• Ability to work autonomously and collaborate within a team environment.

The Benefits

In return for your exceptional performance, you will be rewarded with:

• An attractive remuneration package.

• A strong and supportive culture.

• Progressive leave policies including paid birthday leave, access to various learning platforms to support your professional development goals, monthly team events and much more.

To Apply

To apply, please click on the ‘apply’ link.

All applications will be handled with strict confidentiality.