Job Description

Commissioning Officer (Integrated Commissioning Team) | 11220 | Permanent Contract | 37 hours per week | £33,119 to £34,811 per annum | Grade G | Norwich (Hybrid working)

An exciting opportunity has arisen to join the Integrated Commissioning team (Children’s Services) in the Specialist and Complex commissioning team.

In this role, you will assist the Children’s services integrated commissioning team with specific streams of commissioning activity involving complex and specialist support services. You will support the delivery of commissioned services through monitoring and evaluating their effectiveness.

You will engage in regular stakeholder events and consultation with providers whilst also supporting project activity through managing small pilot projects, maintaining project plans, collecting and analysing data for both commissioning and partnership work.

We are looking to recruit a highly motivated and committed person to contribute to our successful team.

Your main duties will include:

• To regularly monitor the effectiveness and quality of commissioned services through direct observation of practice (including site visits), collecting and analysing data to produce regular performance reports for all stakeholders.
• Work with providers to ensure quality standards are maintained whilst gathering accurate market intelligence.
• Use the above to establish and roll out best practice.
• Contribute to the development of a locality commissioning performance management framework and practice.
• Monitor trends in comments, compliments and complaints received from all sources concerning commissioned services undertaking investigations, resolving issues or escalating persistent problems as required.
• To give advice to commissioned service providers on enquiries on interpretation of service specifications, data requirements, invoice queries or need to vary service delivery outcomes.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

If you have any questions or would like any further information regarding the roles, please feel free to contact faye.moloney@norfolk.gov.uk

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 6 October 2026 at 23:55

All other applicants closing date: 13 October 2026 at 23:55

Previous applicants need not apply.

Interviews to take place on 3 & 4 November 2026, in person at County Hall, Norwich.

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.