Job Description

Are you passionate about the impact of change and eager to contribute to the evolution of the Independent Agents network? Then this role is for you.

Your role

As Commission Change Manager, you support the implementation of bank initiatives impacting the independent agent network. You are responsible for analysing the impact of changes (products, processes, campaigns…) and ensuring smooth execution of commission system adjustments. You work closely with the Senior Commission Change Manager II.

A day in the life of a Commission Change Manager I

As Commission Change Manager, you will focus on:

• Identifying the impact of changes on the commission system for independent agents.
• Proposing adjustments to the commission system to better support ING’s strategy.
• Contributing to the drafting of IT requirements, in collaboration with technical experts.
• Ensuring updates of contractual documents, with possible support from the Senior Commission Change Manager.
• Communicating clearly with Tribes and agents about implemented changes.
• Acting as a reliable point of contact for Commission Run Managers and Account Managers.
• Supporting the organisation of working groups and contributing to their content.
• Providing first-line analytical support, with assistance from the Data Analyst.
• Delivering, together with the Data Analyst and the Commission Change Manager II, harmonised input to Account Managers to facilitate discussions with their KBOs.
• Preparing business case or budget elements, with possible support from the Commission Change Manager II.

How to succeed

• You are organised, detail-oriented, and comfortable working in a transforming environment.
• You have strong analytical skills, enjoy working with numbers, and can draw concrete conclusions.
• You communicate clearly and have a collaborative mindset.
• You are proactive, while knowing when to escalate topics to the Commission Change Manager II.
• You have a solid understanding of basic financial concepts.

As a Commission Change Manager I, you will have the opportunity to:

• Learn from domain experts.
• Gain strong exposure to the independent agent network and the bank’s Tribes.
• Use this role as a springboard to develop skills in project management, finance, and communication.
• Work in a supportive, dynamic environment that encourages initiative.

The team

This opportunity is part of the central team of our independent network, based in Brussels. This team forms the operational heart of our collaboration with independent agents and brings together experts in commission management, strategic content management, incident management, operations, and agency contract administration. The team is characterised by an open, results-driven, and highly collaborative culture — an environment where your expertise truly makes a difference.

Within this rich and dynamic context, the Commission Change Manager plays a key role. This position represents a unique opportunity to contribute to concrete strategic projects and to grow in a stimulating environment at the heart of a dynamic and experience-rich network.

In addition, you will benefit from numerous opportunities to invest in your professional and personal development, including participation in courses and training.