Job Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

We are seeking a friendly and efficient Casual Commis Waitress/Waiter to join our dynamic team in London, United Kingdom. As a key member of our food service staff, you will play a crucial role in ensuring our guests have an exceptional dining experience.

• Provide excellent customer service with a friendly, professional, and helpful attitude at all times.
• Efficiently deliver food from the kitchen to the restaurant station and ensure timely preparation of beverages and condiments.
• Maintain a high standard of cleanliness and proper setup throughout the restaurant, including back of house areas and storage.
• Attend pre-service briefings and maintain thorough knowledge of the food and beverage menu.
• Collect and clean equipment, reset tables, and handle restaurant and hotel properties responsibly.
• Report guest comments or requirements to senior staff and assist in resolving issues promptly.
• Adhere to personal grooming standards and maintain excellent hygiene practices.
• Be flexible to carry out other reasonable duties as assigned, including potential redeployment to other departments as needed.
• Ensure proper handover at the end of each shift.

Qualifications

• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Basic math skills for handling financial transactions
• Physical stamina to stand for extended periods and carry trays
• Strong attention to detail and ability to multitask
• Team-oriented mindset with a positive attitude
• Previous experience in food service or hospitality is preferred
• Knowledge of food safety and hygiene practices is a plus
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Eligible to work in London, United Kingdom

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, service charge and a loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com