Job Description

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Main Duties

• Bringfood/drinkquickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintainaspotless, pristine work environment
• Providesserviceto and is accountable for an assigned section.
• Developrelationshipswith members in order to provide personalized service.
• Polishingcutleryensuring they are ready for service.
• Preparinganyadditions to tables in advance (preparing lemon wraps, condiments, butter portions etc)
• Performopeningand closing procedures including but not limited to the set up and break down of stations.
• Maintainaspotless and pristine working environment.
• Attendingregular trainingswith front and back of house teams to learn about any menu changes and specials alongside daily tastings.
• Wipingdowntables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
• Resolvemembercomplaints, handling all member interactions with the highest level of hospitality and professionalism.
• Takeactionin all matters related to safety, security, satisfaction and wellbeing of employees and members.
• Assuretheproper handling of VIPs and PWKs, protecting their privacy and confidentiality.
• Supportingtheteam with any of their needs on an ad-hoc basis.
• Learnthetable plan and table numbers of your site.

MEASURES OF SUCCESS

• Positivefeedbackfrom member service surveys.
• Mysteryguestresponses.
• Memberretention.
• Overallfinancialperformance of the house.
• Punctuality.
• Feedbackfrommanagement team.
• Weeklyandmonthly knowledge tests

What We are looking for...

●Passion for Food, drink and hospitality
●Strong attention to details
●Excellent customer service
●Fluent in English or Spanish
●Organised and reliable
●Ability to handle feedback to achieve member satisfaction
●Ability to multitask and work in a fast-paced environment
●Ability to understand and follow written and verbal instructions

Benefits...
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.