Job Description

Mandarin Oriental, Milan is looking for a Commis de Rang to join our Room Service.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Room Service Department in Milan, the Commis de Rang is responsible to delight and satisfy our guests. We are dedicated to making a difference every day and continually improve to ensure we are the best. The Commis de Rang reports to the Room Service Manager.

As Commis de Rang, you will be responsible for the following duties:

• Follow the entering guest room rules and policies.
• Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
• Able to explain the ordered dishes in the guest room and present them attractively.
• Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Distribute all guest amenities as required.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly. Any other reasonable tasks as assigned by the IRD Manager.
• Ensure product knowledge is up to date.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

As Commis de Rang, we expect from you:

• The ideal candidate is a self-motivated person with great communication skills, fluent in Italian and English.
• He or she is a person willing to offer professional and impeccable service, ensuring that the guest's experience at the Mandarin Oriental is exceptional.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

Position Details:

• Job Level: 6° Super CCNL Turismo-Federalberghi
• Employment Type: Full-time
• Salary Range: € 21.650,02 - € 23.400,02 gross per year / 14 months

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