Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Nous sommes l'un des principaux fournisseurs canadiens de solutions administratives en matière de régimes d'épargne-retraite. Depuis plusieurs décennies, nous accompagnons des organisations de toutes tailles grâce à des technologies innovantes et à une expertise reconnue. Notre mission : simplifier la gestion administrative afin de voir nos clients évoluer et prospérer dans des environnements complexes — et nous y arrivons grâce à des équipes engagées, rigoureuses et collaboratives.

À titre de commis à la gestion documentaire, vous jouerez un rôle clé dans le bon fonctionnement de nos opérations administratives en assurant la gestion efficace des documents entrants et sortants, en veillant à leur traitement, leur numérisation, leur classement et leur suivi avec précision et confidentialité. Vous êtes reconnu(e) pour votre sens de l'organisation, votre proactivité et votre souci du détail? Ce rôle vous permettra d'évoluer dans un environnement structuré et stimulant où votre rigueur fera toute la différence.

We are one of Canada's leading providers of administrative solutions for retirement savings plans. For several decades, we have been supporting organizations of all sizes through innovative technologies and recognized expertise. Our mission: to simplify administrative management so that our clients can evolve and thrive in complex environments — and we achieve this through committed, rigorous, and collaborative teams.

As a Document Management Clerk, you will play a key role in the smooth operation of our administrative processes by ensuring the efficient management of incoming and outgoing documents, overseeing their processing, digitization, filing, and tracking with accuracy and confidentiality. Are you known for your organizational skills, proactivity, and attention to detail? This role will allow you to work in a structured and stimulating environment where your rigor will make all the difference.

Voici comment

• Recevoir, trier et traiter le courrier entrant (poste, courriel, télécopie et autres canaux).
• Numériser, imprimer et classer les documents dans les systèmes électroniques appropriés.
• Mettre à jour les informations et assurer le suivi dans les systèmes internes.
• Effectuer les envois de documents par la poste, par courriel ou par d’autres moyens sécurisés.
• Répondre aux demandes des clients internes (rapports, courriels, suivis).
• Effectuer toute autre tâche connexe afin de soutenir efficacement l’équipe administrative.

Vous possédez:

• Minimum d’un (1) an d’expérience dans un poste administratif ou de soutien opérationnel.
• Bonne maîtrise des outils de la suite Microsoft (Word, Excel, Outlook), des fichiers PDF et de Teams.
• Bilinguisme requis : français et anglais fonctionnel.
• Capacité à gérer plusieurs priorités dans un environnement où les échéanciers sont serrés.
• Excellente organisation, grand souci du détail, sens de l’initiative et esprit d’équipe.

Here's how

• Receive, sort, and process incoming mail (postal, email, fax, and other channels).
• Scan, print, and file documents in the appropriate electronic systems.
• Update information and ensure follow-up in internal systems.
• Send documents by mail, email, or other secure means.
• Respond to requests from internal clients (reports, emails, follow-ups).
• Perform any other related tasks to effectively support the administrative team.

You have:

• Minimum of one (1) year of experience in an administrative or operational support position.
• Good command of Microsoft Suite tools (Word, Excel, Outlook), PDF files, and Teams.
• Bilingualism required: French and functional English.
• Ability to manage multiple priorities in an environment with tight deadlines.
• Excellent organization, great attention to detail, sense of initiative, and team spirit.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.