Job Description

Who you are

• Proven experience in sales and leading teams in a customer- and commercial-oriented environment.
• Business-minded, results-driven, and customer-focused.
• Experienced in understanding customer needs and driving sales.
• Adaptable, flexible, and open to change.
• Strong team player with excellent collaboration skills.
• Able to make quick decisions and take initiative.
• Organized with the ability to prioritize multiple tasks and work with a high sense of urgency.
• Skilled at identifying business opportunities and driving commercial performance.
• Experienced in monitoring KPIs, measuring performance, and using insights to improve results.
• Proven ability to meet and exceed customer expectations and sales targets.
• Demonstrates IKEA values and is recognized as future leadership talent.
• Strong communication skills in English.
• Knowledge of merchandising principles, sales techniques, sales steering, sales channels, replenishment, range presentation, data analytics, sales KPIs, P&L, IKEA product range, service products, competitors, local market, and customer services.
• Understanding and practical use of IKEA manuals, mandatories, Concept Review, and Topic Review checklists.

Your responsibilities

• Lead by example on the shop floor by coaching, supporting, and developing co-workers.
• Deliver an exceptional customer shopping experience across all customer touchpoints.
• Ensure the department is fully stocked, priced, clean, well-assembled, and commercially presented.
• Own department goals and execute action plans in partnership with the Commercial Manager.
• Contribute to the store business plan by setting individual goals and sharing product knowledge with customers and co-workers.
• Identify and act on commercial opportunities based on customer insights, local market trends, and competitor activity.
• Respond quickly to seasonal opportunities, product availability changes, and customer feedback to maximize sales.
• Drive sales of top-selling and prioritized products, including IKEA service products, through effective sales steering and forecasting.
• Implement IKEA commercial priorities, local market relevance, pricing strategy, and product quality initiatives.
• Monitor KPIs, analyze business performance, and implement improvement actions.
• Promote sustainability initiatives and engage the team in achieving IKEA's sustainability goals.
• Collaborate with Store Operations and Support Office teams to share best practices and improve performance.
• Partner with People & Culture to ensure the right number of competent co-workers are in place.
• Recruit, onboard, coach, develop, and retain team members while supporting succession planning.
• Build a strong sales culture by developing co-workers' product knowledge, sales skills, and customer focus.
• Oversee fulfilment operations, including goods receiving, replenishment, customer handout, and reverse flow.
• Ensure high product availability, operational readiness, and cost-efficient fulfilment operations.
• Maintain the availability and condition of operational tools and equipment.
• Balance commercial performance, operational efficiency, staffing, customer service, and profitability in a multichannel retail environment.
• Act as a home furnishing specialist and inspire customers with IKEA solutions while driving business growth.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'