Job Description

Responsible for the administration and daily operations of the Commercial Banking Applications including the nCino platform. Perform system updates, research, develop, test, coordinate and implement new feature rollouts. Identifying new opportunities within the applications to meet Credit Union growth and strategic goals.

Duties and Responsibilities:

• Effectively and quickly identify and resolve day-to-day system issues working with team members and 3rd party vendors.
• Develop and maintain processes, features, and functionality to continuously improve data quality, process integrity and productivity.
• Lead the day-to-day administration and optimization of nCino and other commercial banking systems, including development and deployment of new functionality and enhancements.
• Ensure that the organization is maximizing efficiency and capitalizing on the full features and benefits of nCino and other commercial systems.
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes.
• Create and maintain system related documentation including but not limited to, architecture designs, security reviews and administrator guides.
• Understand technical designs and requirements- research, develop, test, and deploy to appropriate environments.
• Support Commercial roadmap and strategic goals by successfully configuring new features and system enhancements.
• Collaborate with Quality Assurance Analysts, Salesforce Administrators, and Developers to ensure Salesforce and Commercial Banking Application changes occur with minimal risk.
• Maintain knowledge of the nCino and Salesforce platform and Commercial Banking applications to ensure that the credit union and member needs are identified and met.
• Participate as a Subject Matter Expert on special projects providing solutions to business problems, and system configurations according to business requirements.
• Other duties and projects as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Computer Information Systems, Business (or related field) required. 1-year nCino or Salesforce administration and/or commercial banking experience preferred

Salesforce Administrator Certification or commitment to get certification within 1 year of employment. nCino Administrator Certification or commitment to get certification within 3 years of employment. Experience with DataLoader, GitHub, AutoRABIT, Jira, Confluence, or related tools preferred. Experience in an Agile development environment and in implementing and improving Agile/Scrum practices preferred. Ability to demonstrate data mining and building reports, basic SQL and SOQL coding preferred.

Performance Standard:

Broad knowledge of hardware, software, and commercial terminology. Ability to learn quickly, contribute to a team effort and work on multiple, time-critical projects simultaneously. Ability to prioritize, meet deadlines, and manage changing priorities with limited direction. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law