Volkswagen Group

Commercial support employee (f/m/d)

Volkswagen Group  •  Onsite  •  4 days ago
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Job Description

Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.

Possible Tasks within this Role

Reception: Welcoming clients, taking initial inquiries, and directing them to the responsible departments (service/sales).
Customer Support: Updating and responding to inquiries/tickets via the Significo platform, communicating by phone, and replying to email and online inquiries in line with Porsche standards.
Hospitality: Guiding clients to appropriate areas (Customer Lounge), providing refreshments and information.
Scheduling: Booking service appointments (by phone, Significo platform, web, email) with active use of CROSS service software.
Parts Coordination: Scheduling appointments for work orders with received spare parts (as instructed by service advisors).
Quality Check: Verifying open manufacturer campaigns/recalls.
Planning: Preparing daily schedules allocating booked vehicles to service advisors.
Operations Control: Ensuring adherence to agreed service appointments and workshop capacity.
Data Management: Accurately recording and verifying client and vehicle data using existing databases.
CRM Management: Active use of CRM systems (C@P) for customer loyalty and GDPR data handling.
Customer Experience: Monitoring customer satisfaction, recording feedback and complaints.
Digital Assets: Managing digital media in the showroom (TVs, tablets, Wi-Fi, Porsche Lifestyle collection).
Presentation: Maintaining cleanliness and presentation of the Customer Lounge and showroom space.
Marketing Support: Promoting campaigns and analyzing results in collaboration with responsible staff.
Administration: Assisting with administrative tasks as needed.
Compliance: Monitoring adherence to manufacturer and importer directives, rules, and regulations.

Qualification requirements

Education: Minimum Level IV qualification (secondary school, 4 years) in economics, law, administration, or a related field.
Experience: At least 1 year of work experience in the automotive sector, luxury retail, or hospitality.
Customer Service: Experience working with clients in sales or aftersales.
Languages: Knowledge of English and/or German.
IT Skills: Excellent knowledge of the MS Office package.
Driving License: Valid Category B driver’s license; active driver.

Skills

  • Adaptability
  • Administrative Skills
  • Communication Skills
  • Customer Service

What we offer:

Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities

Apply now!

Volkswagen Group

About Volkswagen Group

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.

Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.

Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility

Imprint & Legal: http://vw.de/legal-notice

DAT: http://vw.de/dat

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Wolfsburg, DE
Year Founded
Unknown
Website
volkswagen-group.com
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