Job Description

A job that matters: Your Tasks

• Responsible for: coaching, training, performance & development and recruitment
• Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals
• Oversee and support team members in daily activities, set objectives and quality standards, and ensure service delivery within SLAs and KPIs. Ensure team is set up, on-boarded, trained and updated with functional knowledge, policies, procedures and process documents
• Build, optimize and improve the customer care process .Work closely with internal stakeholders to ensure a smooth customer focused process
• Maintain a high-level service towards the customer. Drive the team’s delivery of efficient, accurate and timely processing and recording of transactions
• Create business opportunities with new and old customers
• Direct and implement Customer focus initiatives
• Analyze and report on all customer service activities and on defined KPI’s
• Closely collaborate with the Tower Heads and Head of Commercial in driving automation and digitalization in the team’s Commercial processes
• Plan proper Workforce management, absence & contingency plans.

An experience that matters: Your Skills

• 2+ years of experience in sales/customer service/financial function role. Experience in leading a team.
• Experience in near-shore transitions, shared services or business process outsourcing is required.
• BSc or MSc in Finance, Business Administration, Marketing or related field
• Excellent command of written and spoken English
• Experience in Office 365 suit and people management
• A customer focused mindset and extensive experience from customer relations
• Leadership skills

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust 
• Attractive remuneration package 
• Opportunity for flexibility with a hybrid working model 
• Home office allowance 
• 25 days paid annual leave 
• Additional health insurance 
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• 102,26 EUR Food vouchers
• Public transportation card 
• Optional parking space 
• Multisport card 
• Language training opportunity 
• Employee referral program 
• Brand new modern office premises in a class A business building 
• Fresh fruits in the office 
• Training and mentorship programs 
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development