Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
As a Commercial Strategy and Operations Associate, you will play a vital role in driving efficiencies and growth in our Sales organization through technical, operational, and analytical support. Based in the US with a hybrid or fully remote work arrangement, you will have the opportunity to learn the ins and outs of Sales technologies and processes while developing strong business acumen. This role reports directly to the Senior Manager of Commercial Strategy and Operations.
Team Summary:
The Commercial Strategy and Operations (CSO) team strategically partners with the Sales organization to drive operational efficiencies and deliver growth. The team identifies opportunities to improve business outcomes through strategic data analysis, process redesign, and the implementation of advanced technologies. By building new analytics packages and deploying innovative internal tools, the CSO team supports key growth initiatives and ensures that our Sales strategies are both data-driven and effective across the healthcare landscape.
Essential Job Responsibilities:
Support operational needs of the Sales team by managing quota maintenance, territory alignment documentation, and user provisioning.
Analyze ad-hoc data pulls and develop reports to identify insights and opportunities that improve commercial performance.
Develop and maintain comprehensive reporting on key performance indicator trends and business outcomes.
Assist in redesigning processes within Sales and the broader commercial organization to drive efficiency.
Create detailed process documentation, training materials, and adherence reports for new or updated processes.
Collaborate with Software/Product Management teams to define business requirements and design internal tools and solutions, including Salesforce.com.
Additional Job Responsibilities:
Contribute to the annual strategic planning process by assisting with forecast models for KPIs and Sales goal setting.
Assist in producing business reports and metrics packages for leadership review, highlighting key insights and strategic opportunities.
Expected Education & Experience:
Bachelor’s degree with 0–2+ years of professional experience (including internships) or 4+ years of relevant experience.
Interest or experience supporting B2B SaaS or high-tech customer organizations. Experience in the healthcare industry is a plus.
Interest or experience in corporate strategy, management consulting, or business analytics and process development.
Intellectual curiosity with excellent attention to detail and strong organizational skills.
Analytical skills with proficiency in data management, presentation, and clear verbal and written communication.
Experience with BI or reporting tools (e.g., Looker, Tableau, Power BI) is a plus.
Familiarity with Salesforce or other CRM systems is a plus.
Experience with Microsoft SQL Server or Snowflake is a plus.
Expected Compensation
$73,000 - $125,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
