Job Description

MISSION

To ensure the overall success and performance of the store, measured by achievement of specific financial goals and objectives while creating an environment of quality work, teamwork and high morale to ensure a positive customer experience.

ESSENTIAL DUTIES

• Comparing daily sales and service sales to objectives
• Reviewing invoices daily
• Following pricing policies which will provide satisfactory gross margins.
• Monitoring sales activities to ensure customers receive satisfactory service and quality goods
• Assigning both recurring and randomly occurring tasks to store employees for completion
• Enforcing safety, health, and security rules and following all company-issued policies/procedures
• Maintaining a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Scheduling employees’ shifts and approving timecards weekly
• Recruiting and hiring qualified employees. Conducting ongoing training of all store personnel and developing employees for advancement within the company.
• Making bank deposits at the end of each day
• Cleaning, restocking, and updating store displays daily.
• Submitting p-card statements to the accounts payable department weekly
• Conducting monthly safety meetings with store employees and submitting signed attendance sheets to the corporate office
• Maintaining proper telephone answering techniques
• Soliciting new accounts
• Protecting company assets (inventory, cash accounts, receivables, equipment and real estate).
• Train store personnel
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: Associate's Degree or Trade School
• Minimum Job-Specific Experience: 6-10 years
• Management Experience: 6-10 years
• Driver’s License Required: Yes
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Tools & Technology KSA’s:

• Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
• Typing – Ability to type at 55 wpm
• Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties