Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Commercial Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
This position is responsible for the accurate and efficient preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventory of customer vehicles is established, and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required by specific customer
Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions.
Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements.
Maintain positive client relationships through timely communication, issue resolution, and proactive service.
Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information.
Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures).
Track title status, communicate delays, and coordinate with internal Title Department to resolve issues.
Prepare commercial sale lists, vehicle run order, and lane assignments.
Support Auction Day activities, including bidder check-in, block support, and post-sale reconciliation.
Assist with post-sale processes such as arbitration paperwork, sale confirmation, and “no-sale” follow-up.
Maintain and distribute weekly/monthly reports to commercial clients and management.
Monitor inventory movement, floorplan aging, and pending action items.
Research discrepancies and work with internal teams to ensure accurate inventory status.
Maintain electronic files, internal records, and client communication logs.
Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery.
Assist management with special projects, audits, and process improvement initiatives.
High School Diploma/GED and 3 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
OR 5 years’ experience in a related field
Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
Strong organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
Ability to work under pressure in a fast-paced auction environment.
High level of accuracy and attention to detail.
Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
Knowledge of title processing and vehicle remarketing operations.
Prior experience supporting commercial accounts or B2B clients.
Full-time position with occasional overtime during peak times or sale days.
Must be able to work in an office environment and on the auction lot as needed.
May require walking, light lifting, and working in varying weather conditions on sale days.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Thousands of employees, one goal: empower people today to build a better future for the next generation. How do we do that? By disrupting industries. By treating our employees as our most important resource. By improving the quality of life in our communities and by protecting our planet.
We create a culture with flexible career growth, generous benefits and an environment where you’re empowered to make time for teammates, family, friends and yourself.
Founded in 1898, Cox’s legacy of innovation continues to drive us forward today. We know great things never came from comfort zones. Today we’re powering smart cities with powerhouse broadband communications, pioneering greener modes of transportation and hatching new technologies to slash the glut of global waste.
Through our investments and our major divisions — Cox Communications and Cox Automotive — we’re focused on the future of mobility, connectivity and sustainability. We are a global, family-owned organization with a purpose. Come build a better future with us and make your mark.
