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Damen Marine Components (DMC) designs and manufactures a range of premium systems that are essential for the propulsion, manoeuvring and performance of vessels operating across various markets within the maritime industry. These include coastal shipping, deep sea, offshore, seagoing vessels, inland shipping, naval vessels and superyachts. Our best-known products include nozzles, winches, control systems, and steering and rudder systems.
DMC offers an exclusive 24/7 service network. Through a wide range of professional services and a global network, Damen Marine Components ensures that customers’ complete steering installations remain in top condition. DMC is part of the Damen Shipyards Group.
In this role, you support the General Manager Service in developing the international service strategy. You lead the Service Sales teams at our locations in Hardinxveld-Giessendam and Hamburg and are responsible for implementing this strategy. This includes the development and introduction of maintenance contracts, as well as implementing a clear spare parts pricing and assortment strategy.
As Commercial Service Manager, you contribute to the growth of our service activities and safeguard healthy margins without losing sight of customer satisfaction. You act as a key point of contact for both (large) customers and internal teams. You enjoy thinking along, switching quickly and maintaining overview, even when multiple priorities compete. Through your motivating communication and leadership style, you and your team achieve optimal results together.
You will mainly work from the office, but you will also regularly visit (key) customers or attend trade fairs and events to stay closely connected to market developments.
Key accountabilities
Further commercialising the service organisation
Co-developing the international spare parts and service strategy
Implementing spare parts pricing and assortment policies
Developing and implementing maintenance contracts, extended warranties and CRM programmes
Analysing the current service portfolio and identifying growth opportunities
Conducting market analyses and translating insights into concrete actions
Leading and coaching the Service Sales teams
Creating uniform ways of working across locations
Maintaining relationships with (key) customers
Developing distinctive service propositions
Skills and Experience
HBO-level (Bachelor’s degree) working and thinking level
At least 5 years of experience in a technical-commercial role (preferably within the maritime sector)
A proactive mindset
Strong leadership and communication skills
Good command of Dutch and English
Experience with CRM systems
What we offer
A salary and employment conditions in line with education and experience
Attractive secondary benefits, including 25 vacation days and 13 ADV days
A varied role with excellent opportunities for personal development
A pleasant, informal working atmosphere within an international and dynamic environment
Flexible working hours and the possibility to work in a hybrid setting.
This role can be based either in Hamburg or Hardinxveld-Giessendam.
DMC offers you an excellent opportunity to further develop yourself and contribute to the growth of the organisation. You will work in an environment where hard work goes hand in hand with having fun. Would you like to be part of our team? Apply now.
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Recruiter:
Leon Joziasse
Email:
leon.joziasse@damen.com
Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.
Oceans, seas, lakes and rivers offer growing possibilities in the areas of trade, food, energy and recreation. To ensure global prosperity for next generations and keep the earth habitable with an ever-increasing population, it is essential to utilise and protect these possibilities as efficiently and responsibly as possible.
Damen provides unprecedented maritime solutions for this, through design, shipbuilding, ship repair and related services. We offer versatile platforms that enable our customers to be successful and that raise the standard in terms of safety, reliability, efficiency and sustainability. We want to become the most sustainable shipbuilders in the world.
In the previous century, we revolutionized shipbuilding. Thanks to standardisation, we were able to supply our customers with better ships, faster. More than 90 years and 6,500 ships later, the importance of standardisation is only increasing in the light of zero-emissions and digitalisation.
We do not build our ships alone, but together with an extensive network from the international maritime cluster. We firmly believe in the power of sharing. It means that we also use our craftsmanship to build platforms on production facilities that are not ours. In this way, through knowledge transfer, we not only contribute to better, safer and more eco-friendly ships, but also to sustainable local development and prosperity.
We are a family owned business and stand for fellowship, craftsmanship, entrepreneurship and stewardship. Our playing field is the world. Our horizon is the long term. We firmly believe in our team, but also in the strength of the individual. Each colleague is an entrepreneur, focused on ensuring truly satisfied clients and making our contribution to a better world. In every aspect of our business the next generation is our starting point.
