Job Description

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

We have an exciting opportunity...

At Certas Energy, we're looking for a motivated and customer-focused Commercial Sales Representative to join our Commercial team.

This is an excellent opportunity for a sales professional who enjoys building customer relationships, identifying opportunities for growth and delivering exceptional service. You'll be responsible for managing a portfolio of commercial customers, driving profitable sales growth and supporting new business acquisition through a consultative sales approach.

About the Role

As a Commercial Sales Representative, you'll be responsible for developing and managing customer relationships while identifying opportunities to increase sales, margin and customer retention across your portfolio.

You'll work closely with customers to understand their requirements, providing tailored solutions from our range of products and services while delivering a first-class customer experience.

Key Responsibilities

• Manage and develop a portfolio of commercial customers to maximise sales, margin and retention opportunities.
• Handle inbound customer enquiries through telephone, email and other communication channels using a consultative sales approach.
• Identify and secure opportunities for up-selling, cross-selling and account growth.
• Negotiate pricing within agreed company guidelines to maximise profitability.
• Develop strong relationships with customers to minimise churn and support long-term retention.
• Proactively identify and pursue new business opportunities, including lapsed and prospect customers.
• Manage sales pipelines, prospect activity and contracted customer agreements effectively.
• Maintain accurate customer records and sales activity using company systems.
• Monitor competitor activity and market developments to identify commercial opportunities.
• Resolve customer enquiries, complaints and service issues professionally and efficiently.
• Work collaboratively with colleagues across the business to deliver sales and customer service excellence.

What We're Looking For

Essential

• Proven experience in telephone-based sales and cross-selling/up-selling.
• Strong communication and relationship-building skills.
• Target-driven with a proven focus on achieving results.
• Excellent organisational and time management skills.
• Ability to manage objections and negotiate effectively.
• GCSE Maths and English.
• Good IT skills with experience using CRM and customer management systems.

Desirable

• B2B contact centre experience.
• Account management experience.
• Experience managing commercial customer portfolios.

What You'll Bring

You'll be a confident and resilient sales professional who enjoys working in a fast-paced environment. You'll be passionate about delivering excellent customer service, building long-term relationships and identifying new opportunities to drive commercial growth. You'll also be comfortable balancing customer needs with commercial objectives to deliver mutually beneficial outcomes.

Why Join Certas Energy?

At Certas Energy, our people are at the heart of our success. We are committed to supporting colleagues with ongoing development opportunities, a collaborative working environment and the chance to build a rewarding career within a market-leading business.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.