Position
Title: Commercial Sales Operations Specialist

Base Salary:
$56,000
to $85,000 annually DOE

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer experience, and affordable plans
that put customers in charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Sales Operations
Specialist streamlines commercial sales systems to enhance the team's
experience. Responsibilities include handling operational tasks, such as event
planning, order tracking, and new hire onboarding. The role focuses on
supporting new programs for sales growth, demanding attention to detail,
accountability, and proactive problem-solving. As an operations-oriented
individual, you will drive efficiency, process improvement, and contribute
creative solutions to benefit our customers and employees.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Sales Operations and Program
Support:

·
Work with a broad set of key stakeholders to
support & maintain innovative sales and technical sales enablement programs
& systems.

·
Work within a variety of systems including but not
limited to: Salesforce, ConnectBase, and other industry specific applications
and/or vendors.

·
Handling various operational and
administrative tasks, including sales events and program planning, order audit
tracking, compensation and commission related questions, new hire onboarding,
and changes in personnel and system/application oversight.

·
Understanding and supporting new
programs or sales initiatives created to drive sales growth and increase sales
productivity.

Project
Management and Reporting:

·
Prior experience and understanding of project
management and the PM process to oversee special programs or initiatives, track
daily, weekly, and monthly progress, provide status of key deliverables and
overall results.

·
Partner with sales leadership to assure key metrics
are easily accessible and reported on for systems and processes you manage and
control, including accurate and up-to-date commission tracking and
administration.

Stakeholder
Communication and Liaison:

·
Act as a conduit and liaison between multiple
constituents that have a need to access information and overcome obstacles in
the sales order channel. This includes VPs, Sales Managers, and individual
sales executives.

Other Duties

·
Performs other duties as
required to support the business and evolving organization.

Required Qualifications:

·
High
school diploma or GED.

·
Bachelor’s degree or equivalent professional experience.

·
A minimum of three (3) to five (5) years of proven experience in a
sales operations role.

·
Familiarity
with telecommunications and/or cloud technologies.

• 
  Prior use and understanding of
  Salesforce and other business applications.
• 
  Sales administration, documentation,
  events, schedules, meetings, and program organization.
• 
  Resourceful, self-starter who is open
  to direction, but capable of working independently.
• 
  Proven record of accomplishment of
  working multiple projects, staying organized and executing against
  schedules and due dates.
• 
  A working understanding of a sales
  methodology and selling culture.

·
Proven
skills in communicating effectively, including writing clearly and concisely,
giving captivating presentations, and ensuring careful attention to detail.

• 
  Strong personal accountability and the
  ability to take the initiative to work through technical problems and
  sales related issues.
• 
  A fast-thinking, high-energy individual
  with a sense of humor and ability to work with a wide range of
  personalities and genuine desire to thrive in this role.

Knowledge, Skills, and Abilities:

·
Ability
to work independently and apply sound judgment and reasoning skills.

·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·
Strong
verbal and written communication, attention to detail, and organizational
skills.

·
Ability
to work within critical deadlines.

·
Ability
to adjust to rapidly changing priorities and schedules.

·
Ability
to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.