Job Description

Job Summary

Are you ready to spend your summer as a part of something special? Imagine being with a company whose reputation for excellence paves the way for endless success. At Genuine Parts Company (GPC), people build long-lasting, highly satisfying careers and make a real difference in the community. Our 10-week summer internship program will be in person in Atlanta and run from May 24 – July 30, 2027.

As a Commercial Sales Operations Intern, you will gain hands-on exposure to the operational engine behind NAPA’s commercial sales organization. You will partner across teams to support commercial customer data, improve sales processes, and help deliver a seamless customer experience. This role offers the opportunity to use analytics to identify opportunities to improve customer onboarding, engagement, and the overall commercial customer experience.

Our internship program is designed as a cohort experience, bringing interns from across the organization together to learn, grow, and build connections throughout the summer. While gaining hands-on experience within your team, you'll also be part of a community of fellow interns sharing the journey alongside you.

As an intern at GPC, you can look forward to:

Meaningful Work: Contribute to projects that support key business priorities and showcase your impact through a final presentation to senior leaders.

Professional Development: Participate in development experiences designed to build your skills, confidence, and understanding of the workplace.

Leadership Exposure: Hear from and connect with leaders across the organization, including senior executives, to learn more about our business, leadership, and career growth.

Connection & Community: Build relationships with fellow interns and employees through networking, social events, and collaborative experiences.

Responsibilities

• Prepare Customer, Prospect and Affiliations in RAM so Field and HQ Associates can update and sustain accurate RAM Registrations for Commercial Customers.
• Supports the commercial sales process by answering questions, explaining proper invoice procedures, and researching and solving issues regarding Commercial Customers at the store, NAPA DC and Divisional levels.
• Review and recommend process improvement for Commercial Customer data management.
• Use customer and operational data to evaluate the commercial customer onboarding experience and identify opportunities to improve timeliness, accuracy, consistency, and ease of doing business.
• Analyze customer engagement metrics and operational activity to help identify trends, service gaps, and opportunities to strengthen customer relationships.
• Review current customer-data management and onboarding workflows; recommend practical process-improvement solutions that enhance efficiency, improve internal adoption, and create a better customer experience.
• Collaborate with cross-functional stakeholders to understand operational challenges and contribute to solutions that improve engagement for internal teams and commercial customers.

Qualifications

• Rising junior or senior pursuing an undergraduate degree in Business, Analytics, Operations, Finance, Marketing, or a related field.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong analytical aptitude, with the ability to interpret data, evaluate engagement metrics, and translate findings into actionable recommendations.
• Excellent verbal and written communication skills
• Strong work ethic and drive to learn, Self-starter
• Attention to detail, organized and can easily adapt
• Possess business acumen
• Strong analytical aptitude 

Preferred Qualifications

• 3.25 GPA or above preferred.
• Leadership Skills
• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Expected to operate in a professional office environment.
• The 2027 program will run from May 24 – July 20, 2027
• The work week is 40 hours.
• Working hours are M-F 8:00AM – 5:00PM with a 1-hour lunch break.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.