Job Description
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
An exciting Opportunity is available at our Old Mutual Insure Durban branch for a Commercial Sales Specialists. If this is for you, click to apply.
Purpose:
Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets. Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets. Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company. Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries
Objectives and responsibilities
Provide quality direct sales service that results in the production of business from new and existing sources:
Identify and execute on innovative methods to build own insurance portfolio.
Prospect for new clients through networking, cold calling and door to door canvassing.
Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, andclaims) provided to clients is delivered on time and improves thequality of the business underwritten.
Conduct a comprehensive risk evaluation for the client.
Provide solutions to clients by selling non-life products aligned totheir needs.
Continuously build client base to secure future portfolio growth.
Identify and action on cross & up selling opportunities across all products.
Sell according to agreed targets for the day, week and month.
Maintain minimum agreed quote volumes.
Maintain a minimum agreed quote to sales ratio.
Maintain an agreed NTU – and Cancellation ratio.
Perform after sales service tasks according to allocated portfolio of customers.
Monitor and resolve escalated client queries and complaints timeously.
Manage relationships with clients and ensure that Service Level
Agreement standards are met or exceeded in all engagements.
Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
Manage time and workloads to ensure that deadlines and targets are met.
Quality service delivery:
Proactively suggest improvements in service and relationswhere applicable.
Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service.
Cost control and governance adherence:
Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures.
Comply with corporate governance policies, procedures and standards.
Operate within agreed mandates.
Quality people practices:
Align own behavior with the organization’s culture and values.
Share and transfer product, process and systems knowledge to colleagues and team members.ctively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
Ensure achievement of own performance objectives.
Actively participate in own professional development and career path.
Collaborate and work with the OMI team to deliver required service levels.
Requirements (Experience, knowledge & skills):
Grade 12 and/or equivalent
Appropriate insurance qualification (FAIS and RE)
Minimum of 2 years’ experience in non-life insurance
Minimum experience in Direct Sales
More than 2 years’ experience working in customer service.
FAIS Compliant in Non-Life Commercial Product Category
Competencies:
Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
Collaboration Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
Skills
Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
Builds NetworksBusiness InsightCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityManages ComplexityPlans and Aligns
Education
NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
31 May 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
