Job Description

The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service, maintenance, and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package, TAG is an exciting place to work.

TAG Refrigeration is seeking Refrigeration Service Technicians for commercial service work in and around the Phoenix, AZ are

The Light Commercial Refrigeration Service Technician is responsible for troubleshooting, servicing, and repairing light commercial refrigeration equipment in active customer environments. This role focuses on self-contained and small remote systems and requires strong diagnostic skills, independence in the field, and a customer-first approach.

Roles and Responsibilities:

• Troubleshoot, service, and repair light commercial refrigeration equipment including reach-in coolers/freezers, prep tables, display cases, ice machines, and small walk-in coolers/freezers
• Diagnose refrigeration, electrical, and mechanical system issues and complete repairs efficiently
• Perform preventive maintenance and system inspections to ensure reliable operation
• Check refrigerant pressures, superheat, and subcooling
• Replace compressors, evaporator and condenser fan motors, contactors, relays, sensors, and controls
• Identify and repair refrigerant leaks in compliance with EPA regulations
• Safely recover, evacuate, and charge refrigeration systems
• Communicate clearly with customers regarding findings, repairs, and recommendations
• Accurately document service work using mobile service platforms
• Maintain service vehicle, tools, and parts inventory
• Follow all company safety policies and jobsite procedures
• Participate in on-call rotation as required

Skills and Qualifications:

• Minimum of 2 years of light commercial refrigeration service experience
• Strong refrigeration and electrical troubleshooting skills
• EPA Universal Certification required
• Ability to work independently in the field
• Strong customer service and communication skills
• Ability to manage service calls and daily workload efficiently
• Valid driver’s license with a good driving record
• Willingness to work overtime or on-call as needed

Preferred Qualifications:

• Experience with walk-in coolers and freezers
• Ice machine service experience
• Basic HVAC or hot-side equipment experience
• Experience working in retail, restaurant, grocery, or convenience store environments
• Familiarity with digital dispatch and service documentation systems

Benefits:

• Competitive pay
• Medical, dental, and vision insurance options
• Retirement savings plan with company contributions (401(k) or equivalent)
• Paid vacation, holidays, and sick time
• Year-round, steady work
• Opportunities for career growth advancement
• Supportive, team-based work environment