Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Leeds, West Yorkshire, United Kingdom

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for the Commercial Quality Specialist role to be located in Leeds, UK.

As part of the Quality team, the Commercial Quality Specialist is a hands‑on specialist role suited to someone who enjoys ownership, problem‑solving, and operating within a regulated healthcare environment while influencing quality culture across the organization.

As a CQS, you will be responsible for:

• Act as Subject Matter Expert (SME) for UK & Ireland product complaints, managing cases end‑to‑end from intake through investigation, documentation, and closure

• Assess complaint complexity and risk, resolving issues locally where appropriate or escalating to the Team Leader in line with procedural requirements

• Partner with EMEA and global teams to support communications, execution, and closure of Field Actions

• Coordinate effectively with local stakeholders across Quality, Regulatory, Supply Chain, Customer Services, and Commercial functions

• Support the development, implementation, and follow‑up of CAPAs to address root causes and prevent recurrence

• Identify opportunities to improve, simplify, and standardize commercial quality processes within the QMS

• Deliver onboarding, refresher, and cross‑functional quality training, including support for Junior Commercial Quality Specialists and Sales teams

• Escalate significant or high‑risk quality issues to senior management with clear, evidence‑based recommendations

Qualifications / Requirements:

• GCSEs or GCEs, including English and Mathematics, or equivalent UK secondary education.

• Demonstrated relevant experience in Commercial Quality / QA within regulated healthcare industries

• Strong documentation skills and ability to manage multiple priorities in a regulated environment

• Proficient with standard business systems (Excel, Word, PowerPoint, Outlook and internal systems)

• Solid understanding of UK regulatory expectations, including GDP, MHRA requirements, and Quality Management Systems

• Hands‑on experience working with QMS platforms (e.g. TrackWise, Veeva, EtQ or similar)

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s what you can expect:

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.

• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.

• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPOEMEA

#LI-Hybrid

Required Skills:

Collaboration, Communication, Cross-Functional Collaboration, Documentation Compliance, Problem Solving

Preferred Skills:

Compliance Management, Continuous Improvement, Detail-Oriented, Issue Escalation, Process Oriented, Quality Management Systems (QMS), Quality Standards, Regulatory Environment