Location: Remote (Philippines)
Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST (US East Coast Shift)
Employment Type: Full-Time
We are seeking a detail-oriented, customer-focused Commercial Property Management Assistant to support the day-to-day operations of a premier commercial property in New York City.
Working closely with the U.S. Property Manager, you will coordinate tenant requests, manage service and work orders, schedule conference rooms and building amenities, and support daily building operations. Responsibilities include handling requests related to HVAC, maintenance, security, visitors, painting, building communications, and other tenant or facility needs to ensure a seamless experience for occupants.
Property Request & Ticket Management: Oversee incoming service requests, facility maintenance tickets, and general tenant inquiries to ensure quick and efficient resolution.
Space & Amenity Booking: Coordinate and schedule reservations for building conference rooms, event areas, and shared community spaces.
Stakeholder Communication: Maintain clear, professional, and polished written and verbal communication with property managers and commercial tenants.
SOP & Knowledge Base Alignment: Follow structured Knowledge Center guidelines and Standard Operating Procedures (SOPs) to ensure consistent service delivery and update as needed to ensure processes stay current.
Experience: Prior background in Commercial or Residential Property Management is highly encouraged.
Communication: Outstanding spoken and written English skills (experience dealing with high-profile US commercial clients is a strong plus).
Software Knowledge: Experience with property management platforms—specifically Prism by Building Engines—is highly desirable.
Work Style: Self-directed, detail-oriented, coachable, and reliable. This is an administrative/operations role, not a standard call center position.
Schedule: Must be available to work standard US East Coast business hours (M-F, 9:00 AM – 6:00 PM EST).
Most companies think customer service is a cost center—the data shows it's your most underutilized revenue channel.
Compass transforms customer service, IT field support, and employee services from operational expenses into strategic revenue drivers. While others chase diminishing returns on acquisition, we help growing brands and enterprise companies turn support functions into competitive advantages.
What we deliver:
-Customer Service: 24/7 omnichannel support with strategic "saves" programs that drive measurable ROI through retention and upsells
-IT Field Support: Remote technical operations, hardware deployment, and system troubleshooting that eliminates friction before it impacts your business
-Employee Services: Complete HR help desk operations, benefits administration, and seamless onboarding that keeps your team productive
Our approach combines AI-enhanced human expertise with transparent, data-driven operations that scale with your growth across 350+ languages, 24/7.
The results: Companies working with Compass consistently achieve 85-95% CSAT scores, cut response times by 35%, and convert support interactions into measurable business outcomes across all three service areas.
We're not just handling tickets—we're optimizing the operational backbone that drives your growth.
Ready to see the hidden revenue in your support operations?
