Job Description

About the Role

We are seeking a detail-oriented, customer-focused Commercial Property Management Assistant to support the day-to-day operations of a premier commercial property in New York City.

Working closely with the U.S. Property Manager, you will coordinate tenant requests, manage service and work orders, schedule conference rooms and building amenities, and support daily building operations. Responsibilities include handling requests related to HVAC, maintenance, security, visitors, painting, building communications, and other tenant or facility needs to ensure a seamless experience for occupants.

Key Responsibilities

Property Request & Ticket Management: Oversee incoming service requests, facility maintenance tickets, and general tenant inquiries to ensure quick and efficient resolution.

Space & Amenity Booking: Coordinate and schedule reservations for building conference rooms, event areas, and shared community spaces.

Stakeholder Communication Maintain clear, professional, and polished written and verbal communication with property managers and commercial tenants.

SOP & Knowledge Base Alignment: Follow structured Knowledge Center guidelines and Standard Operating Procedures (SOPs) to ensure consistent service delivery and update as needed to ensure processes stay current.

Key Requirements

Experience: 1- 2 years background in Commercial or Residential Property Management is highly encouraged or 3-4 years of BPO experience, preferably with Shift Lead responsibilities.

Communication: Outstanding spoken and written English skills (experience dealing with high-profile US commercial clients is a strong plus).

Software Knowledge Experience with property management platforms—specifically Prism by Building Engines—is highly desirable.

Work Style: Self-directed, detail-oriented, coachable, and reliable. This is an administrative/operations role, not a standard call center position.

Schedule: Must be available to work standard US East Coast business hours (M-F, 9:00 AM – 6:00 PM EST).

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We don't allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection and back up internet to support systems and possess a Windows Computer with a working webcam. Download and upload speed must be at least 25MBPS.
• All agents must have a working camera to be used during training sessions and 1:1
• conversations
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• Agents must have a working headset with a microphone, speakers are not permitted for use while on calls.
• Processor: Intel Core i5 11th generation (2021 and up) or equivalent
• Memory: 16 GB and up
• OS: Windows 32-Bit and 64-Bit (Windows 11)
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.