Job Description

Commercial Project Manager - HVAC Products | Carrier Enterprise

Introduction:

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Project Manager. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

The Commercial Project Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group.

Job Responsibilities:

• Act as a "working manager" which provides technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed.
• Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
• Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system.
• Manage customer orders from initiation to delivery.
• Provide post-sale follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Work with the sales staff to prepare and submit job quotes
• Oversees teams on the take off and submit job quotes.
• Assist with warranty department to overcome customer issues.
• Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track.
• Oversee the hiring and training of new Order Management Rep team members.

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 4 years of Experience in a Sales support role.

Qualifications:

• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Strong leadership skills with the ability to adapt to respective audiences.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette

Preferred Qualifications:

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 4 years of Experience in a Sales support role.