Job Description

MAPAL Inc. is the US subsidiary of the MAPAL Group. It employs more than 160 team members at two locations in the United States to ensure superior customer satisfaction. The site in Fountain Inn, South Carolina, is the US Centre of Competence for solid carbide tools. A special focus lies on the US aerospace industry which is closely supported with an Aerospace Test Centre on site.

The MAPAL Group is an international supplier of precision tools for the machining of almost all materials. The family business has 4,850 employees worldwide and sees itself as a technology partner to its customers.
Interesting and challenging tasks, good opportunities for development and the attractive working conditions of a modern company are the basis for long-term working relationships.

YOUR TASKS:

• Receive and process order within required time allotment. Review order from completeness and accuracy to customer specifications including verification from operations /supply chain / keeping the tool list updated
• Follow-up with customer accordingly
• Process confirmation and ensure customer received via written verification
• Inputs and processes all RFQ’s in accordance with all policies, procedures, and customer specifications
• Key contact to ensue customer contact is achieved
• Prepares and manages backlog to ensure order is processed within cost and delivery restrictions
• Back-up to Customer Service Department order entry when needed
• Verify pricing and part #’s and cross check all orders. Ensure customer is updated throughout order, manufacturing, and delivery process
• Assist sales and customers by providing information regarding delivery, product status, pricing. Ensure follow-up and follow through are satisfactory to the customer
• Process material needs as needed and via procedure. Create purchase order in accordance with policy and procedure. Ensures all MSDS and ISO required documents are secured
• Identify risks, delays, and escalate when needed.
• Ensure work area and equipment are maintained, organized and clean to Mapal standards
• Exceed and exhibit all Mapal Inc. behaviors as defined by policy, procedure and standards
• Ensure written flow charts, work instructions and/or standards for each position responsibility is consistent and accurate. Update, refine and adjust as needed or required.
• Actively participates in all cross-functional team projects and assignments as directed by Manufacturing Director
• Tasks as assigned to qualification standard

YOUR PROFILE:

• 3 years customer service representative experience within manufacturing enviroment
• High school diploma; Associates degree in Business and/or Management preferred. Customer Service Excellence
• Demonstrated experience SAP Proficiency
• Proficient in MS Office and project management tools (e.g., MS Project, Smartsheet).
• Active listening, verbal and written communications
• Proficiency in reading and understanding Engineering drawings and instructions
• Detail oriented and skilled in understanding troubleshooting, process workflow
• Positive, ‘Can do’ attitude and approach

WE OFFER:

• Market competitive salary
• Medical, dental, vision, disability/life and 401(k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs

We look forward to receiving your online application in our Career Portal
Telephone: (864) 881-7911 | E-Mail: us_hr@mapal.com
www.mapal.com/us MAPAL Inc. | Fountain Inn, SC

Apply in our Career Portal
www.mapal.com
MAPAL Dr. Kress KG