Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express USA is looking for a Commercial Program Manager that will be responsible for driving commercial effectiveness and operational excellence across U.S. Areas by aligning sales processes, technology, reporting, and performance management with the organization’s growth objectives.

The professional that will thrive in this role will have the ability to act as a strategic business partner to Sales Leadership, bridging commercial strategy, analytics, and execution. The role translates business priorities into actionable programs, delivers insights that support decision-making, and ensures consistent execution across the sales organization.

Key Responsibilities:

• Lead critical commercial planning processes, including Budget, Forecast, Sales Force Optimization (SFO), and Data Quality management, ensuring alignment with business objectives and revenue targets.
• Deliver strategic analysis and insights to the leadership to identify growth opportunities, business risks, market trends, and performance gaps, enabling proactive decision-making by Sales Leadership.
• Drive operational excellence and process automation by streamlining workflows, eliminating inefficiencies, and implementing scalable solutions that enhance sales productivity and effectiveness.
• Manage and optimize commercial tools and platforms, including STELLAR, GSIP+, GCPT, GCDB, Go!, Power BI, Snowflake, and other sales enablement and reporting systems.
• Ensure data integrity, governance, and availability, providing accurate, timely, and actionable information to support commercial planning, performance management, and executive reporting.
• Partner closely with Sales Leaders and cross-functional teams to align commercial initiatives, tactical execution, and performance improvement programs with regional and national business strategies.

Skills & Qualifications:

· Intermediate-level professional contributor

· Typically requires BS/BA in related discipline

· Excellent knowledge of MS Excel and MS Power Point, any other business analytics tools are a plus

· Minimum of 2 years’ experience in related field or MS/MA with a minimum of 1 year of experience in related field

· Professional certification is required in some areas

Areas of Focus

1. Commercial Planning & Performance Management
2. Forecasting & Pipeline Governance
3. Data Quality & Business Intelligence
4. Sales Process Optimization
5. Automation & Operational Excellence
6. Commercial Systems & Tools Management
7. Strategic Insights & Decision Support
8. Cross-Functional Leadership & Stakeholder Management

Commercial Processes:

Sales Planning & Execution

• Sales Force Optimization (SFO)
• Annual Forecast & Budget Planning
• Commercial Target Definition & Performance Tracking
• Sales Closing Management
• Commission Process Management: calculation and policy updates (this is managed at US level here, however from my perspective someone should be involved at area level).

Data & Reporting

Data Management & Business Intelligence

• Data Quality Management
• Executive Reporting:
• Market Reporting & Analysis
• Preparation of Key Business Reviews and Presentations:

Commercial Strategy Support

Market Intelligence & Strategic Insights

• Market and Competitive Analysis
• Generation of Strategic Business Insights
• Recommendations for Commercial Leadership and Senior Management
• Campaign Performance Evaluation and Follow-Up
• Identification of Growth Opportunities and Commercial Improvement Initiatives

· Strategic decision-making support through data-driven analysis and recommendations

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

· Competitive Exempt Pay (DOE/location): $103,125 – 126, 565K

· Note: This position can be based in East Los Angeles, Irvine, Long Beach, or San Francisco, CA.

· Bonus/Incentive Programs

· Retirement Savings - 401K with company match

· myShares - Voluntary plan to buy discounted company shares

· Medical, Dental, Vision, well-being programs

· Tuition Reimbursement

· Generous Paid Time Off

· Paid Leave

· Employee Discount Program

· Employee Assistance & Work Life Program

· Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster