Grocery and Retail is a startup within Uber, focused on building the future of on-demand commerce. We power delivery across groceries, alcohol, convenience, pet, pharmacy, retail, and more—combining the speed and innovation of a startup with the scale of Uber's global platform.
Our commercial organization supports a diverse portfolio of merchants, ranging from strategic Enterprise partners to thousands of small and medium-sized businesses. Successfully serving both requires a combination of high-touch relationship management and scalable commercial programs.
We're looking for a Commercial Program Manager who will directly own a portfolio of Enterprise merchant relationships while also leading programs that improve how we support, engage, and grow our long-tail SMB business.
As a Commercial Program Manager, you will operate across two critical areas of our commercial organization: Enterprise Account Management and SMB Program Management.
You will directly manage a select portfolio of Enterprise merchants, owning the commercial relationship, business performance, and long-term growth strategy for those partners. You'll develop joint business plans, identify growth opportunities, lead business reviews, navigate operational challenges, and work cross-functionally to strengthen each partnership.
At the same time, you will lead programs designed to improve how Uber manages thousands of SMB merchants at scale. Rather than directly managing the SMB long tail, you'll build and optimize the programs, processes, segmentation strategies, reporting, automation, and commercial playbooks that enable Account Managers and Account Coordinators to effectively manage large books of business.
This role is ideal for someone who combines strong commercial and relationship-management skills with structured program management, analytical thinking, and operational problem solving. Success requires the ability to move seamlessly between strategic merchant conversations and building scalable solutions for a complex commercial organization.
For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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