Job Description

Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.

We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.

Your Role in Synergy's Success

How You Will Contribute

The Commercial Process & Systems Lead plays a key role in enabling technology-driven innovation and efficiency within our Commercial (Sales and Business Development) and R&D/Innovation teams.

Reporting to the VP of IT – Americas, you will serve as a strategic business partner responsible for understanding team needs, identifying opportunities for digital solutions, and leading or supporting the delivery of projects that drive business value.

KEY RESPONSIBILITIES

• Business Partnership & Needs Analysis: Serve as the primary contact and trusted partner for the Commercial and R&D teams, building a deep understanding of their goals, processes, and challenges. Identify opportunities where technology can improve outcomes and drive efficiency.

• Requirements Elicitation & Documentation: Elicit, analyze, and document business, functional, and non-functional requirements using techniques such as user stories, use cases, and process mapping, with a focus on CRM and PLM systems.

• CRM (Microsoft Dynamics): Apply deep knowledge of Microsoft Dynamics CRM to advise on best practices, identify configuration and optimization opportunities, and ensure business requirements are effectively translated into system solutions that support commercial workflows.

• PLM Systems in Food & Ingredient Manufacturing: Demonstrate expertise in PLM platforms commonly used in this industry, with a strong understanding of product data management, formula/recipe management, regulatory compliance, supplier collaboration, and the end-to-end product development lifecycle.

• Solution Design & Implementation: Collaborate with IT teams and external vendors to design and implement technology solutions aligned with business strategy. Contribute to and lead small to mid-sized projects, including task planning, progress tracking, and stakeholder communication.

• Process Improvement: Analyze and recommend improvements to existing commercial and product development processes, enhancing data accuracy, productivity, and system efficiency.

• Testing, Training & Support: Support solution rollout through test planning, user acceptance testing, and end-user training. Provide ongoing guidance to ensure effective adoption and use of CRM and PLM tools. Develop training materials and conduct training sessions for users.

• Continuous Learning: Stay current on emerging technologies and best practices relevant to CRM, PLM, and the broader sales and product development landscape.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree in Business Administration, Information Technology, Food Science, Engineering, or a related field

• Proven experience as a Business Systems Analyst, ideally within the food and ingredient manufacturing industry, supporting Commercial (Sales/BD) and R&D teams

• Deep expertise in Microsoft Dynamics CRM, including configuration, customization, and core module functionality

• Demonstrated proficiency with PLM systems used in food/ingredient manufacturing, including formula management, regulatory compliance, and supplier integration

• Ability to translate complex business needs into clear technical requirements for both CRM and PLM systems

• Strong experience with requirements gathering and documentation techniques for enterprise systems

• Track record of leading or contributing to small- and medium-scale technology projects, including planning, task management, and stakeholder engagement. Familiarity with common project management methodologies (e.g., Agile, Waterfall)

• Excellent presentation and communication skills, with the ability to convey technical information to both technical and non-technical audiences.

PERSONAL CHARACTERISTICS

• Strong analytical mindset and effective problem-solving abilities

• Skilled communicator with the ability to build trust and relationships across functions

• Self-motivated and able to work independently while collaborating effectively with cross-functional teams

• Proactive and outcome-oriented, focused on delivering meaningful business value

• Comfortable engaging with a wide range of stakeholders, including scientists, commercial teams, and IT professionals

Salary range: $ 107,437.95 - $161,156.93

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

For more information on our benefits click here

Our Commitment to our People

We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.

We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.

Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.