Job Description

The nCino Implementation Lead is responsible for ensuring successful adoption of platform enhancements across the organization. This role partners closely with Product Managers, Business Collaboration Leaders, Learning & Development, and Support teams to drive business readiness, lead User Acceptance Testing (UAT), and ensure a smooth transition from release to production support.

Job Duties and Responsibilities

Change Management & Readiness

• Lead change management efforts for nCino enhancements and releases
• Coordinate training strategy and delivery with Learning & Development
• Develop and deliver clear, targeted communications to impacted user groups
• Validate business readiness and ensure users are prepared for upcoming changes

User Acceptance Testing (UAT)

• Own end-to-end UAT planning and execution
• Coordinate test scenarios, users, and timelines
• Facilitate demos and walkthroughs with stakeholders
• Track defects and approvals, and secure formal signoff from business leaders

Product Support & Knowledge Management

• Maintain and enhance the nCino knowledge base, including user guides and FAQs
• Partner with internal Support (611) to manage escalation paths and issue triage
• Identify trends in support issues and drive improvements to product or documentation
• Support post-release activities, including hypercare and issue monitoring

• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Qualifications

Minimum Education:

• Bachelor's degree in a related field or an equivalent combination of education and experience.

Minimum Experience:

• Experience with salesforce (reporting), nCino, and commercial banking/lending including experience in technical product solutioning and/or development; moving complex bodies of work from concept to launch; working cross-functionally; and building strong internal and external relationships.

Required Knowledge, Skills, & Abilities:

• Strong working knowledge of the nCino platform or commercial lending workflows
• Experience leading UAT, system implementations, or large-scale process changes
• Ability to translate system changes into clear business impacts
• Strong communication, facilitation, and stakeholder management skills
• Experience working cross-functionally with Product, Training, and Support teams