Job Description

WE ARE HIRING A COMMERCIAL PERFORMANCE COORDINATOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This is not a traditional sales operations role. You won't be managing forecasts, owning CRM systems or building revenue models. Instead, you'll play a critical role in helping our commercial leaders perform at their best by creating structure, driving accountability, coordinating strategic initiatives and ensuring great ideas turn into action.

What you'll be doing:

Driving Commercial Performance

You'll help keep our global commercial engine running smoothly by:

• Coordinating sales performance reviews, leadership meetings and commercial cadences

• Tracking actions, commitments and key milestones to ensure momentum is maintained

• Supporting reporting, dashboards and KPI updates

• Bringing together insights, trends and performance data to inform leadership decision-making

• Coordinating coaching programmes, development initiatives and performance improvement activities

Supporting Learning & Capability Growth

You'll help our commercial teams continuously develop and succeed by:

• Coordinating onboarding programmes and ensuring new hires have a great start

• Managing learning schedules, workshops, webinars and development activities

• Maintaining onboarding and participation data

• Collecting feedback and supporting ongoing improvements

• Curating and organising commercial resources, playbooks and learning content

Enabling Commercial Excellence

You'll help scale what works across our global markets through:

• Coordinating the sharing of commercial best practice

• Managing libraries of winning proposals, client success stories and sales resources

• Supporting sector intelligence and market insight initiatives

• Tracking engagement with key commercial enablement programmes

Supporting Strategic Leadership Initiatives

You'll be a trusted partner to senior commercial leaders by:

• Coordinating major commercial initiatives, leadership forums and sales events

• Providing project management support across strategic programmes

• Preparing presentations, meeting materials and action trackers

• Helping leadership teams stay focused, aligned and accountable across multiple markets

Tools You'll Use

You'll be comfortable working with tools such as:

• Microsoft PowerPoint

• Excel

• Microsoft Teams

• SharePoint

• Other collaboration and productivity platforms

Who we're looking for:
We're more interested in capability and potential than a perfect CV.

You'll likely be someone who:

• Loves organisation and has exceptional attention to detail

• Can juggle multiple projects without dropping the ball

• Enjoys working in a fast-paced, commercially focused environment

• Is confident communicating with stakeholders at all levels

• Has strong project coordination or programme management experience

• Is comfortable working with data, KPIs and business reporting

• Is naturally curious about commercial performance and business growth

• Embraces technology and uses tools to work smarter

• Is proactive, resourceful and solutions-focused

• Builds strong relationships and enjoys working collaboratively

• Challenges existing ways of working and looks for continuous improvement opportunities

• Handles confidential information with professionalism and discretion

What Success Looks Like

• Key commercial initiatives delivered on time and to a high standard

• Strong follow-through and completion of leadership actions

• Effective collaboration across markets, teams and functions

• Accurate, timely and insightful reporting

• Greater operating capacity for senior commercial leaders

• Positive feedback from stakeholders across the business

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!