Job Description

Job Title: Commercial Performance Analyst – Home Claims

Location: Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

As a Commercial Performance Analyst within Home Claims, you’ll be a critical partner to our Commercial Managers, enabling data driven decision making and unlocking value through insight, analytics and technology. You’ll sit at the heart of the Commercial function, translating complex data into actionable insight that drives improvements in cost, operational performance and customer outcomes.

You’ll also play a key role in advancing the use of data, automation and AI to create a more efficient, scalable and market leading Home Claims model.

– you’ll need to have demonstrable experience in:

• Leading the development of performance insight across Home Claims, ensuring clear visibility of key drivers of cost, leakage, supplier performance and customer outcomes

• Using SQL and Snowflake to source, structure and analyse large and complex datasets, ensuring data is accurate, accessible and optimised for analysis

• Identifying and quantifying value creation opportunities through deep dives and advanced analytics, supporting Commercial Managers in prioritising and delivering initiatives – and helping to support those initiatives by providing robust analysis and tracking performance

• Applying advanced analytical techniques, including AI and predictive modelling, to improve forecasting, triage, reserving and cost control

• Partnering across Commercial, Operations, Supplier and Analytics teams to align data, insight and delivery, and through the use of MI enable challenge, optimisation and improved commercial outcomes

• Driving continuous improvement in data quality, data structures and reporting automation to enhance efficiencies and reducing manual effort

Essential skills/experience:

• Strong technical capability including SQL, data platforms (Snowflake) and experience of using data visualisation tools (PowerBI) to present insights clearly and effectively

• Proven experience in data analysis within a commercial, operational or claims environment – ideally within Home Claims or insurance

• Strong commercial mindset – able to demonstrate linking analysis to tangible business outcomes such as cost reduction, efficiency and customer experience improvement

• Strong stakeholder engagement with the ability to influence across a matrix organisation

• Genuinely curious – with a real interest in applying AI, automation and new analytical techniques to improve performance

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader

• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: