Technical Services Operations Specialist
Oxford / Hybrid | Full‑time | Commercial Operations |
Oxford Nanopore Technologies is transforming the way the world explores biology. Our sequencing technology provides real‑time, scalable insights — from portable devices to population‑scale platforms. Our mission is to enable the analysis of any living thing, by anyone, anywhere.
We are seeking a Technical Services Operations Specialist to support the operational delivery, optimisation, and continuous improvement of our global Technical Services function, with a strong focus on Salesforce Service Cloud
This role is ideal for someone with hands‑on experience using Salesforce to support technical or customer‑facing teams, who enjoys working with cases, escalations, work orders, and reporting, and wants to play a key role in improving how global service teams operate at scale.
About the Role
This is a Salesforce‑centric operational role, supporting how our global Technical Services teams manage technical cases, escalations, work orders, and service performance.
You will work closely with Technical Services, Customer Care, Sales, Product, and Systems teams to ensure Salesforce is being used effectively to support issue resolution, operational visibility, and continuous improvement. The role combines day‑to‑day operational support with longer‑term process optimisation and reporting.
Key Responsibilities
What We’re Looking For Essential
Nice to Have
Growth Opportunities
This role offers exposure to:
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Our goal is to enable the analysis of anything, anywhere, by anyone.
We have developed the world’s first and only nanopore DNA and RNA sequencing platform. It’s a new generation of sequencing technology — the only one to offer: scalability to portable or ultra-high throughput formats, real-time data delivery, and the ability to elucidate rich biological data.
We are aiming to disrupt the way that biological analyses are currently performed, and open up new applications that have a profound, positive impact on society.
Our devices offer real-time analysis, for rapid insights, in fully scalable formats — from pocket to population scale — and the technology is being used in more than 100 countries worldwide.
Founded in 2005 as a spin-out from the University of Oxford, the company now employs more than 600 people from multiple disciplines including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.
