Job Description

Commercial Operations Specialist

Department: Business Development

Employment Type: Full Time

Location: KSA

Description

We're looking for an experienced Commercial Operations Specialist to own the technical and operational relationship between Tabby and our merchant and channel-partner ecosystem in KSA.

This role sits at the center of our cross-functional engine — working across Risk, Integrations, BD and Account management to make sure merchants are set up correctly from day one and deliver a seamless payment experience across every touchpoint.

You'll lead technical onboarding and delivery, operational coordination and product rollout execution, and you'll be the person who can sit in a room with both a merchant's engineering team and their commercial team and move the conversation forward. You are comfortable with payment flows, APIs and integrations, and equally comfortable translating them into plain business language.

If you enjoy solving operational and technical problems at scale, owning processes end-to-end, and being the trusted bridge between technical and business stakeholders — this role is for you.

Key Responsibilities

• Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with multiple internal teams like Product, Risk, Integrations and business development team.
• Own merchant and channel-partner technical onboarding end-to-end — documentation, testing coordination, progress tracking and timely activation, big focus on creating processes.
• Manage merchant data-enablement workflows, ensuring required data is captured, validated and aligned with risk and underwriting requirements.
• Lead technical-requirement negotiations with merchants — making sure they understand Tabby's requirements and protocols, while keeping the commercial objective on track.
• Drive cross-functional alignment on product rollouts: prepare merchant-facing materials, support GTM plans and ensure clean execution across teams.
• Analyze merchant performance and integration health, spot operational gaps and propose improvements.
• Own and improve internal SOPs and documentation so onboarding, integration and partner success are scalable and standardized.
• Support BD during technical discussions with merchants, ensuring commitments made in the sales cycle are actually deliverable against product and risk.

Skills, Knowledge & Expertise

• Minimum 2-3 years of experience in Technical Account Management or Partner/Merchant Success or Solutions Delivery in Fintech/Payments Operations, Payments, E-commerce integrations, Technical Program Management, or a directly comparable yet relevant role.
• A technical foundation — either a technical degree (Computer Science, Software Engineering, Information Systems) or a very strong demonstrable hands-on technical background in payments/integrations.
• Genuine, demonstrable understanding of payment flows, APIs, webhooks and checkout/plugin integrations.
• Strong written and spoken English and Arabic.
• Excellent cross-functional communication — able to translate technical concepts into actionable steps for non-technical people, and vice versa.
• Strong analytical, documentation and process-building skills.