Job Description

Commercial Operations Executive

Department: Commercial Operations

Employment Type: Full Time

Location: KSA

Reporting To: Siddhant Gupta

We are looking for a Program Management Executive (Implementations) with strong technical operations skills to support Tabby’s merchant and channel partner ecosystem. This role sits at the center of our cross-functional engine — working closely with various departments to ensure merchants are set up for success from day one.
You will play a key role in technical onboarding, operational coordination, and product rollout execution. Your work ensures that merchants implement Tabby in the most optimal way and deliver a seamless payment experience across all touchpoints.
This is a fast-paced role that requires someone who is detail-oriented, proactive, and comfortable navigating both technical concepts and business conversations.
If you enjoy solving operational challenges, improving processes, and working across multiple teams to deliver merchant success at scale — this role is for you.

Key Responsibilities

• Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
• Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
• Manage merchant data-enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
• Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
• Coordinate cross-functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
• Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
• Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.

Skills, Knowledge & Expertise

2–4 years of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or similar.Strong technical literacy — understanding of APIs, webhooks, e-commerce platforms, plugins, and payment flows.Solid analytical and problem-solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.Excellent cross-functional communication — able to translate technical concepts into actionable steps for non-technical stakeholders.Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.Strong documentation skills with the ability to build processes, SOPs, and clear merchant-facing guides.
Nice-to-Have Skills
Experience with BNPL, payment gateways, PSPs, or e-commerce checkout flows.Background supporting enterprise merchants and managing negotiation discussions.