Job Description

• Chubb policies and regulations.
• Escalate and investigate potential fraud, privacy, or control breaches.
• Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement.

1. Collaboration & Radical Transformation

• Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment.
• Drive standardization, automation, and best practice sharing across commercial operations.
• Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability.
• Contribute to Radical Transformation by identifying workflow simplification and automation opportunities.

2. Insight & Digital Enablement

• Provide insights to Regional Operations on digital and automation opportunities.
• Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency.
• Track and communicate the impact of digital initiatives on performance and cost efficiency.

Performance Indicators

• SLA and turnaround achievement
• Operational accuracy and quality
• Broker and partner satisfaction
• Productivity per FTE
• Employee engagement and retention
• Compliance and audit outcomes
• Process and digital improvements delivered

Experience & Skills

• Minimum 10 years’ experience in insurance operations, with 5 years leading a commercial or policy administration team.
• Proven leadership in shared-services or regional operations is preferred.
• Strong analytical, planning, and decision-making capability.
• Skilled in stakeholder management and cross-functional collaboration.
• Sound understanding of governance, controls, and audit practices.
• Clear communicator focused on delivery and efficiency.
• LEAN, Six Sigma, or process improvement certification advantageous.
• Possession of relevant Commercial GI certifications is desirable. Where not yet attained, candidates will receive training and support, with certification required within the designated timeframe.