Job Description

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

The Commercial Operations Senior Specialist is responsible for supporting commercial operations and reporting activities across the EMEA region. The role ensures accurate execution of operational, contract and pricing‑related processes in line with defined SOPs, maintaining high standards of data quality, compliance, and cross‑functional coordination.

The role works closely with Insights, Pricing, Tender & Contracts, Customer Services, Finance, and Sales teams to support reporting, master data management, contract and pricing execution, tender follow‑up, and issue resolution across multiple systems and markets.

RESPONSIBILITIES

- Manage contract and tender implementation

• Contract creationand maintenancein the contract management system

• Supportin‑contractprice increases, ensuring alignment with contractual terms and internal approvals.

- Support thebackoffice processrelated to quote and contract

• Laise with Tender and contract team to ensure customermaster dataportalare up to date and customer requests related to documentation aresenttimely

• Reimbursementfollow‑upand credit note coordination in line with approved processes.

• Assistwithprice discrepancyfollow‑up, including coordination with Sales teams.

• Providepricing support related toobsolete items, product discontinuations, and credit notes, working with Customer Services, Marketing, and MDM teams.

- Coordinate with commercial team and master data for customer/distributor data

• coordinatesupplier and customer account creation with master data, ensuring data accuracy andtimelysetup in relevant systems.

• Identifyand support resolution ofcustomer account duplicates, working with Insights and Operations stakeholders.

- Prepare andmaintainregularcommercial reporting and dashboardsacross EMEA

• Salesreportsfor customers,distributorsand internal finance tender reporting.

• price discrepancy reports, supporting monitoring and escalation in line with defined processes.

• quarterly tender,contractsand rebatesreporting, ensuring completeness and alignment with contract data.

• Provide operational support onad‑hoccommercial operations activities and projects

QUALIFICATIONS

• Bachelor Degreein a related discipline with at least threeyears experience

• Fluentin English (verbal and written)

• Any of the following languages would be an asset – French, German, Italian, Dutch

• Experience working within commercial operations, sales support,pricingor tenderoperations

• Experience supportingcross‑functionalcommercial processes(Insights, Pricing, Tender & Contracts, Finance, Customer Services)

• Proven experience inestablishingsuccessful key relationshipswith commercial teams in amulti‑country EMEA environment

• Hands‑onexperience with commercial systems and data, such as:

• Experience working with ERP systems (e.g. Oracle) , Contract management tools (e.g. Model N) and CRM systems (e.g. Salesforce)

• Strong experience with Excel and structured reporting; exposure to Power BI or similar tools is an advantage

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.