Job Description

Commercial Manager: Product Support and Field Service

Advantest Test Solutions, Inc. (ATS), is looking for a Commercial Manager of Product Support & Field Service to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn-in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

The Commercial Manager of Product Support and Field Service is responsible for overseeing the commercial aspects of the ATS’s Field Service operations. This includes managing global supplier contracts, customer pricing strategies, service delivery, financial performance, and ensuring that the FS team meets both client expectations and organizational objectives. The role requires a strong understanding of Field Service operations, financial acumen, contract management, and customer relationship management. Advantest is a fast paced, dynamic environment so this individual must be able to handle rapidly changing work assignments. Frequent travel overseas to establish and maintain relationships with key customers, local support teams and overseas subcontractors is a must.

Essential Duties & Responsibilities:

• Contract and Pricing Management:
  Develop and manage supplier field service contracts, ensuring they are aligned with company policies and profitability targets.
  Negotiate pricing, terms, and conditions with customers, suppliers, and subcontractors.
  Monitor contract compliance, ensuring service level agreements are met.
• Financial Oversight :
  Manage the financial performance of field service operations, including budgeting, forecasting, and cost control.
  Analyze financial data to identify areas for improvement in service delivery and profitability.
  Prepare and present regular financial reports to senior management.
• Customer Relationship Management :
  Build and maintain strong relationships with key customers, ensuring high levels of satisfaction and retention.
  Address and resolve any commercial or service-related issues that arise.
  Collaborate with the sales team to quote services, consumable replenishment, and identify opportunities for upselling or cross-selling additional services.
• Service Delivery Optimization:Monitor and improve internal service delivery processes, ensuring efficient use of resources and optimal customer outcomes.
  Work closely with field service technicians and managers to address operational challenges.
  Ensure the right balance between service quality and cost efficiency.
• Team Leadership and Coordination :
  Coordinate with cross-functional teams (operations, sales, finance, HR) to ensure smooth service delivery.
  Provide training and support to the team on commercial and operational best practices.
• Compliance and Risk Management :
  Ensure compliance with legal, regulatory, and company standards in all field service activities
  Identify and mitigate commercial risks, including contractual disputes or service delivery issues.
• Market and Competitor Analysis:
  Keep abreast of industry trends, market conditions, and competitor activities to inform commercial strategies.
  Propose adjustments to pricing, services, or contracts based on market intelligence.
• Domestic and International business travel is a requirement of this position – up to 40% travel to overseas locations and customers is anticipated.
• All other duties as required

Qualifications

Requirements, Education & Skills:

• Bachelor's degree in Business, Engineering, or a related field (Master’s degree or relevant certifications preferred) or MBA with an experience in technology support management.
• Minimum 5-7 years in a commercial management role, preferably within field service, operations, or a related industry. (Semiconductor equipment market is preferred.)
• Excellent communication, negotiation, financial management, analytical abilities, presentation, documentation and interpersonal
• Proficiency in contract management and commercial tools.
• Leadership and team management experience.
• Ability to handle complex situations with a customer-focused approach.
• Fluency in an international language, specifically in English and Mandarin are
• Familiarity with international labor laws would be helpful.
• This is an on-site role in our Lake Forest, CA office
• All other duties as required.

Key Performance Indicators (KPIs):

• Profit margins on service contracts, spares and consumables
• Customer satisfaction and retention rates
• Service delivery time and cost efficiency
• Contract renewal and upsell success rate
• Financial targets (revenue, cost control, etc.)

About Advantest

Advantest America Inc. is part of Advantest Corporation, the world’s largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:
Mission: Improve lives through advanced technologies and customer-focused innovation.
Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:
I- Innovation is our Lifeblood
N- Number One is Our Aspiration
T- Trust is our Foundation
E- Empowerment is Our Motivation
G- Global is our Reach
R- Respect is our Heart
I - Inclusion and Diversity is Our Commitment
T- Teamwork is our Approach
Y- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We’re looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You’ll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Benefits Overview

* Global Bonus Program: Performance-based bonuses paid twice yearly.
* 401(k) Plan: Pre-tax retirement savings with company match.
* Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
* Income Protection: Life, disability, and accident insurance at no cost.
* Flexible Spending Accounts: Healthcare and dependent care options.
* Employee Assistance Program: Free support for personal and work-related issues.
* Flexible Time Off: Accrual starts at hire, increases with service.
* Paid Holidays: 13 company holidays annually.

Salary Range

120k-142k (dependent on experience)

EEO Statement

EEO Statement
Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging
At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.