Job Description

We are actively seeking a Commercial Manager to join our Central Services team here at ITG.

Purpose of the role

To work as a team within Commercial, alongside the Group Commercial Director, delivering the analysis, modelling and project management behind client renewals, proposals, tenders and commercial projects. The aim is to protect and improve margin, and to give the business a clear and proportionate commercial route for its requests.

Key Responsibilities:

Renewals and proposals

• Carry out the analysis, scenario modelling and account review for each client renewal
• Work with the Group Commercial Director to set the commercial strategy for the renewal
• Project manage the renewal, engage the client team on the service proposal and assemble the commercial elements of the proposal

Tenders and RFPs

• Provide commercial modelling, pricing and deal structuring
• Support the commercial sections of the response and any related Q&A

Pricing and profit performance

• Monitor account and contract profitability, flag margin erosion early and recommend commercial action
• Where the cause sits with another function, such as supplier or print procurement, refer it to that function with the supporting evidence and track the outcome. The fix remains with the owning function

Commercial projects

• Take ownership of assigned projects. Current examples include content production operating models, IT and SaaS cost governance business cases, AI transformation analysis and US healthcare analysis

Automation and AI

• Use approved AI and automation tools to build and improve commercial models, analysis and reporting, and verify the output before relying on it

Ways of working

• Agree a written scope with the Group Commercial Director before starting any piece of work, covering purpose, output, deadline and definition of done, and keep to it
• Keep clear records and handover notes so that work can be picked up by any other Commercial Manager

Client responsibilities

Strategic accounts – the Group Commercial Director leads strategy and client negotiation. The Commercial Manager provides analysis, project management and preparation, and attends client sessions

Core accounts – once authorised under the plan below, the Commercial Manager leads client delivery within agreed limits

All accounts, including Core accounts, require briefing and consultation with the Group Commercial Director before strategy is set and before any commercial terms are offered to the client.

Requirements

Essential

• Demonstrable experience in a primarily commercially focused role (typically 3 or more years)
• Must have work experience in the marketing industry, in either a marketing agency or a content production company
• Strong commercial modelling and analysis
• Strong stakeholder management, particularly with Account Teams, Finance and Legal
• Ability to turn analysis into client ready recommendations and contribute to client negotiation
• Good fluency with AI tools such as Claude or ChatGPT from day one, reaching very good to excellent within 3 months, with the judgement to check what they produce
• Right to work in the UK

Desirable

• A track record of improving margin
• Contract renewal or tender experience
• Multi-currency commercial experience
• Advanced legacy Excel and data analysis skills that have or can be transitioned to AI tool driven analysis

Behaviours

• Keeps output proportionate to the question and works to agreed scope
• Welcomes direction and challenge
• Takes ownership of what is assigned
• Is curious about extending their remit when invited

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

What next? Like what you see? Drop us your application and someone from our team will be in touch.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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