Job Description

Commercial Manager

Job Function:

Strategic Leadership

• Lead the commercial strategy for The Companys operations in Zimbabwe, aligning with overall business objectives.

• Develop and implement commercial plans to drive market expansion and revenue growth.

Business Development

• Identify new business opportunities, partnerships, and customer segments to increase market share.

• Build and maintain strong relationships with key clients, stakeholders, and business partners.

• Monitor market trends, customer needs, and competitor activities to anticipate challenges and opportunities.

Sales and Marketing

• Oversee and optimize the sales and marketing functions to achieve revenue targets.

• Develop pricing strategies and promotional campaigns aligned with market demand and business goals.

• Ensure effective sales channels and distribution networks are in place and functioning efficiently.

Financial Management

• Collaborate with the finance team to ensure the commercial department operates within budget.

• Monitor and report on financial performance, implementing corrective actions as needed to achieve profitability.

Team Leadership & Development

• Manage and mentor the commercial team, setting clear objectives and performance targets.

• Conduct training and development programs to enhance team capabilities and productivity.

• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Customer Experience & Satisfaction

• Ensure The Company delivers exceptional customer service and satisfaction across all touchpoints.

• Address customer issues and complaints promptly and professionally.

• Regularly review customer feedback and use insights to improve services and products.

Regulatory Compliance & Risk Management

• Ensure all commercial activities comply with local laws, regulations, and company policies.

• Identify and manage risks related to business operations, including market, legal, and financial risks.

Key Attributes:

• Strong analytical and problem-solving abilities.

• High level of professionalism and integrity.

• Results-oriented, with a focus on achieving targets and KPIs.

• Adaptable to changing market conditions and business environments.

• Excellent interpersonal, influencing, and negotiation skills.

Minimum Education and Experience Requirements:

• Bachelors degree in Business Administration, Marketing, Finance, or a related field (MBA preferred).

• Proven leadership, negotiation, and communication capabilities.

• Experience in financial management, including budgeting, forecasting, and P&L responsibility.

• Demonstrated success in driving business growth and meeting/exceeding sales targets.

• In-depth knowledge of the Zimbabwean market and business landscape.

• Strong ability to work effectively in cross-functional teams.