Job Description

About Concord Servicing

Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, flexible, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.

The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.

If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.

Essential Duties and Responsibilities

• Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution.
• Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success.
• Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors.
• Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence.
• Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy.
• Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions.
• Maintain accurate, detailed account documentation within the system of record at all times.
• Provide timely updates, portfolio reporting, and strategic collection recommendations to management, commercial clients, and investors.
• Handle inbound calls professionally, representing Concord Servicing's brand with every interaction.
• Communicate fluidly in both English and Spanish to effectively serve a diverse customer base.
• Perform additional duties as assigned.

Requirements

• Bilingual — English and Spanish required (written and verbal fluency in both languages).
• 5+ years of commercial collections experience required, with a demonstrable record of curing delinquencies and recovering assets.
• Proven experience negotiating payment plans and settlements on commercial accounts.
• Strong ability to analyze credit bureau reports and TLO reports to formulate and present collection recommendations to clients and investors.
• Comprehensive knowledge of FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP.
• Familiarity with litigation processes, terminology, and pre- and post-judgment collection strategies.
• Proficient in Microsoft Office (Outlook, Word, Excel); experience with Salesforce, credit bureaus, and TLO is a plus.
• Strong skip tracing, research, and analytical capabilities.
• Ability to manage multiple priorities, stay organized, and perform with composure under pressure.
• Exceptional written and verbal communication skills in English and Spanish.
• Must be eligible to work in Mexico.

Benefits

• Salary: 30,000-35,000 Mexican pesos per month
• Medical Insurance
• Life Insurance
• Dental Insurance
• Legal Benefits
• Food Vouchers
• Internet Allowance