Job Description

The Commercial Loan System Administrator 1 will be primarily responsible for configuring Union Bank’s Commercial Loan Origination System (CLOS) to meet the needs of the Wholesale lending division. This will involve a high-level understanding of the wholesale lending process and an exhaustive knowledge of the capabilities of the CLOS to ensure it is configured to optimize efficiency of all roles within the lending process.

Essential Functions

• Act as lead resource and subject matter expert for the Commercial Loan Origination System.
• Responsible for CLOS project planning, implementation, administration.
• Project lead or secondary for small, medium, and large initiatives/releases implemented for Commercial Loan business unit while ensuring predictable, consistent, and successful project delivery. Actively participate with product development teams (product owner, business analysts, System Applications Team) to define product requirements.
• Provide leadership and direction with other departments to ensure successful implementation and support.
• Perform end user software support for the CLOS application via phone, email, and chat, as well as onsite.
• Oversee the daily performance of the CLOS application while answering end-user inquiries regarding software operation to resolve issues by reading technical manuals, vendor support, or conferring with users.
• Manage support ticket requests received from end users, product owner, or business analysts. After researching these support tickets escalate to vendor support as needed.
• Complete CLOS University training (100-300 level) within 6 months of starting position.
• Creatio duties as assigned.
• Complete change management requests and represent changes in accordance with change management policies and procedures. Involved in modifying and executing company policies that affect immediate operations and may also have company-wide effect.
• Research and analyze basic and complex issues surrounding the processes and systems of an organization. Make recommendations surrounding improving processes, efficiency, and practices. Simulate and test process improvements. Communicate changes to business units.
• Engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, timelines, and end goals for Information Technology projects. Schedule and facilitate meetings related to Information Technology projects.
• Troubleshoot and develop technical solutions related to software, independently or as a team. Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalate urgent problems requiring more in-depth knowledge to the appropriate resources.
• Confer with clients regarding the nature of the information processing or computation needs of a computer program is to address. Determine the functionality of some pre-developed application packages and adapt them to a user environment.
• Develop and maintain a full understanding of commercial loan origination software applications and stay abreast of relevant industry trends and best practices.
• Test, maintain and monitor computer and application server programs and systems related to the commercial loan origination software, including coordinating the installation of computer programs and systems.
• Understand and adhere to all bank policies, laws, and regulations applicable to the role. Complete compliance training, and follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties or special projects as assigned.

Qualifications:

• Bachelor’s degree in business related field preferred.
• At least 1 year information technology and system application experience required.
• At least 1year loan software administration experience preferred.
• Commercial loan origination knowledge.
• Complete nCino Platform Configuration and Commercial Configuration within 18 months of starting position.
• Proficient in Microsoft Word, Excel and in working with other financial system software.
• Previous work experience with software applications or previous experience with banking application software preferred.

Preferred Talents:

• Adaptability and flexibility in a dynamic, fast paced environment
• Problem solver
• Effective communicator
• Organized
• Project motivated
• Independent with a team orientation
• Time efficient in managing multiple projects
• Excellent customer service and interpersonal skills

Working Environment:

Sedentary work – occasionally lifting and/or carrying up to 25 lbs.

Indoor work – not exposed to outside elements and hazards.

Work schedule can include some evenings and weekends.

Possible on-call responsibilities

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.