FICS - Financial Industry Computer Systems, Inc

Commercial Loan Servicer - System Support

FICS - Financial Industry Computer Systems, Inc  •  Addison, TX (Onsite)  •  2 hours ago
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Job Description

FICS is grateful to have continually grown its customer base, and is searching for an enthusiastic commercial loan servicing software system support team member to join in supporting its customers.

A System Support team member at FICS is the first in line to provide high-quality commercial mortgage loan servicing software system support and consulting, to help disentangle the commercial mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

Requirements

What you bring:

  • 1-2 years of experience in the commercial mortgage loan servicing industry.
  • A solid understanding of commercial mortgage loan servicing Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
  • Exceptional verbal and written communication skills are a must.
  • Excellent interpersonal and presentation skills, as well as an eagerness to learn.
  • Technical proficiency in learning robust software systems.
  • Natural problem-solving skills.
  • Ability to travel across the U.S., when needed.

Benefits

FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 40 years and counting.

Find out what it’s like to be an FICS team member at: www.FICS.com/about-us/life-at-fics and view some highlighted benefits and perks at www.FICS.com/about-us-employment

FICS - Financial Industry Computer Systems, Inc

About FICS - Financial Industry Computer Systems, Inc

FICS® is a leading mortgage loan origination software, residential servicing software, and commercial loan servicing software provider. FICS offers the most cost-effective, efficient, flexible software solutions on the market today. FICS® has delivered exceptional automation, performance, system support and value for more than four decades.

Mortgage Servicer® automates mortgage servicing operations, including payment processing, investor reporting, custodial accounting, imaging, report writing and more. Commercial Servicer® automates and provides seamless data flow for virtually every facet of commercial loan servicing for diverse types of commercial loan products. Loan Producer® automates the loan origination process from point of sale to closing, funding and secondary marketing, a complete end-to-end loan origination system.

With FICS’ solutions, you'll save money through a low initial investment, nominal monthly support, and maintenance fee, paperless servicing or origination, real time processing, and enhanced productivity. FICS’ software systems are flexible, meeting the specific needs of small and large companies. When you call FICS, you'll speak with our receptionist who will direct you to the appropriate support person. You won't lose valuable time waiting for someone to return your call or answer your email. We strive to exceed our customers’ expectations.

Visit www.fics.com for more information about our exceptional software solutions.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Addison, TX
Year Founded
1983
Website
fics.com
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