Job Description

Position Title

Commercial Loan Operations Compliance Administrator Sr.

Location

Hicksville, NY 11801The Senior Commercial Loan Operations Compliance Administrator plays a key clerical and administrative support role within the Commercial Loan Operations team. This position is responsible for managing loan documentation, preparing physical and digital loan files, coordinating document imaging, and supporting the overall workflow of the department. Unlike system-facing associates, this role does not require loan system entry but is critical in ensuring that the documentation and compliance components of commercial loans are well-organized and audit-ready.

Job Responsibilities:

• Serve as a lead point of contact for internal and external audits, regulatory exams, and compliance testing related to commercial loan operations
• Oversee the preparation, organization, and submission of audit and compliance documentation, ensuring accuracy and completeness
• Analyze audit findings and coordinate remediation plans with appropriate operational teams
• Develop, enhance, and maintain compliance tracking systems, audit response logs, and reporting tools
• Review existing operational procedures to ensure alignment with current regulatory requirements and internal policies
• Identify gaps or risks in current compliance processes and recommend improvements or controls
• Partner with Legal, Risk, and Compliance departments to interpret regulatory changes and guide implementation across operations
• Train and mentor junior compliance staff on documentation standards, audit processes, and compliance protocols
• Participate in cross-functional projects related to regulatory readiness, operational risk, and policy updates
• Prepare and validate regulatory reporting for CRA, HMDA, Flood and SBA to ensure accuracy, compliance and timely submission.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent; or equivalent combination of education and experience.
• Minimum experience required: 6+ Years experience in a large commercial bank or related financial institution.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) (Business, Finance, Accounting, or related field)
• Experience with loan syndications, participations, and intercompany transactions.

Job Competencies:

• Solid understanding of commercial loan servicing regulations
• Ability to review and interpret loan documents and translate terms into accurate system entries.
• Experience supporting regulatory or third-party exams
• Proficient in Microsoft Excel and Word.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills, with a team-first mindset.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$24.65 - $39.27