Job Description

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit.

For the benefit of NJM’s Commercial Lines policyholders, the Underwriting Technician is responsible for policy transactions such as but not limited to new and renewal policy rating, issuance, and mid-term changes. To also supplement the Commercial Customer Contact Center by handling customer inquiries. Work must be completed within the department’s established guidelines for time and quality of work.

This is a Hybrid role working in the West Trenton office 3 days per week with the option to work from home 2 days per week.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Verify accuracy and completeness of information necessary to process transactions
• Process transactions such as mid-term changes and issue new business and renewal policies
• Act on any specific renewal activities or instructions
• Review incoming policy specification inquiries and/or Renewal Questionnaires and recognize changes that need to be addressed and/or referred
• Manage all work assignments and plan for date sensitive activities in advance of taking PTO
• When unsure of how to handle a particular situation, seek advice and guidance from supervisor or other senior staff
• May handle certificate requests from customers in a timely fashion. If the certificates require more attention, they are to be sent to Supervisor or other senior staff for advice and guidance

Preferred Qualifications:

• High school diploma
• Ability to work with a high degree of accuracy and strong attention to detail
• Strong communications skills (verbal, written and active listening)
• Ability to multi-task and to deal with interruptions and able to regain focus on task at hand
• Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software
• Ability to collaborate with co-workers

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $46,950-$54,546

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.