Job Description

About Our Client

Our client is a specialist in short-term insurance with a strong focus on commercial lines. They pride themselves on service excellence, robust compliance, and long-term broker and client relationships. You'll join a supportive, values-driven team with a reputation for doing things the right way and investing in people.

The Role: Commercial Lines Underwriter

You will underwrite, issue, and service commercial lines policies end-to-endowning quotes, new business, renewals, amendments, and queries while safeguarding quality, compliance, and client retention. You'll work closely with brokers, clients, and internal stakeholders to deliver against service level agreements and uphold company standards.

Key Responsibilities

• Receive, interpret, and finalise instructions from clients, brokers, and stakeholders per SLA
• Issue policies in line with the new business workflow
• Process quotes, new business, amendments, and client queries
• Action renewals, cancellations, endorsements, and corrective actions
• Adhere to internal/external processes, guidelines, mandates, and SLAs
• Drive client retention through responsive, solutions-focused service

Requirements

• 3-5 years' commercial lines underwriting experience
• RE5, Class of Business Commercial Lines, and full NQF4 with relevant FAIS credits
• Preferred system experience: TIAL
• Strong knowledge of short-term insurance legislation, regulations, and compliance
• Clear verbal and written communication skills
• Proactive, organised, and calm under pressure
• Able to work independently and as part of a team
• Relationship builder who aligns with the company's ethos and values

What's In It for You

• Market-related compensation
• Great family culture
• Contribution toward Medical Insurance Scheme or Retirement Annuity