Job Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off

Job Responsibilities

35% Client Management Serve as the primary point of contact for commercial clients, addressing inquiries, policy changes, and issues. Develop and maintain strong relationships with clients to ensure their insurance needs are met. Educate clients on various commercial insurance products and recommend suitable coverage options.

35% Policy Management Handle the issuance, endorsement, and renewal of commercial insurance policies. Review and prepare insurance proposals and policy renewals. Ensure timely processing of policy applications, endorsements, and certificates of insurance. Maintain detailed records of client interactions and policy updates in CRM or agency management software. Re-shop renewal accounts presenting replacement options to sales teams. Assist clients in filing insurance claims and provide guidance throughout the claims process. Liaise with insurance carriers to ensure timely and fair settlement of claims.

20% Quality & Control Conduct risk assessments to identify coverage gaps or opportunities for additional protection. Collaborate with underwriters and carriers to ensure clients receive the best possible terms and coverage. Ensure all transactions comply with industry regulations, legal requirements, and company policies. Maintain accurate and organized documentation of all client interactions and transactions.

10% Sales Support Work closely with the sales team to identify opportunities for cross-selling and upselling insurance products. Support business development efforts by providing expert insurance advice and facilitating client onboarding. Maintains relationship with commercial carriers to determine placement appetite and exception rules. Monitors commercial carrier market and makes recommendations for appointments and placement to sales teams.

Job Specific Requirements

• Equivalent work experience to be considered in lieu of degree
• Commercial Insurance License required
• Insurance certifications (such as CIC, CRM, or CPCU) a plus
• Responsible to obtain and maintain the required license or certification in an active status
• Knowledge of commercial insurance products, including property, liability, workers’ compensation, and professional liability
• Excellent communication, negotiation, and customer service skills
• Ability to manage multiple clients and priorities in a fast-paced environment, while operating independently and displaying expert-level of proficiency in minimization of errors & problem solving
• Ability to work evenings, weekends, & events as required by business need/Leadership directive
• Working knowledge of computer software and ability to effectively navigate multiple systems

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting pay range: $62,500 - 77,500

This position does not offer visa sponsorship now or in the future.