Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Grand Rapids, MI

The Commercial Lines Account Manager is responsible for providing high-quality service and support to clients, acting as the primary point of contact for personal lines insurance needs. This role ensures effective communication between clients, carriers, and internal teams, while assisting with onboarding, servicing, and retaining accounts. The Account Manager will manage customer inquiries, resolve service issues, follow internal workflows, and contribute to the department’s overall success through account rounding, mentorship, and a commitment to client satisfaction.

How You Will Contribute:

• Meeting the overall insurance needs of our internal team and customers.

• Provide prompt, accurate service to our clients, team, carrier, and broker partners to retain and grow our commercial lines book of business.

• Assist Producer in marketing new and renewing larger accounts.

• Monitoring and working reports: Follow-ups, Renewal, Expiration, and Aged Receivables.

• Prepare complete and accurate application through the agency management system.

• Follow department policies and procedures closely and prioritize work according to established guidelines.

• Back up to other CSRs.

• Support in training and development of other team members.

• Submit and follow up on Claims.

• Complete various duties and special projects as assigned.

Licenses and Certifications:

• Property & Casualty Insurance License

Skills & Experience to Be Successful:

• Proficient in Microsoft Office Suite, including Word and Excel

• Highly adaptable with the ability to manage multiple priorities

• Strong communication and organizational skills

• Skilled at prioritizing tasks and meeting deadlines

• Exceptional attention to detail and accuracy

• Solid mathematical skills for calculating premiums, processing payments, and conducting audits

• Professional demeanor with a positive, team-oriented attitude

• Collaborative team player with the ability to cross-train and provide coverage when needed

#LI-HO1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.